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This range is provided by Lyra Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Spain are recruiting a Senior Psychologist to provide high quality and professional counselling and information support service to employees of client companies telephonically, Live Chat and through structured counselling.
This is a full time position and the job holder will be hybrid, working from home and having onsite days at Lyra Spain in Madrid. This is a shift position based in a call centre environment. These shifts include working evening or weekend shifts.
Key Responsibilities
* Provide the first point of contact for employees accessing Lyra Spain
* Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with Lyra Spain
* Accurately capture all information on the database pertinent to the clinical management of the case
* Adhere to all clinical protocols and procedures as laid out by Lyra Health
* Adhere to the operational standards as set out by Lyra Health
* Provide counselling within a short-term sessional model
Secondary Responsibilities
* To keep abreast of developments within client organisations and with changes to service offerings
* Attend all relevant meetings, training and staff support groups
* Attend regular and scheduled counselling supervision with the external counselling supervisor
* The Clinician will be required to take on any other relevant work related duties as required by the Clinical Lead
* This job specification is not exhaustive and will be reviewed as the role develops
Qualifications
* Minimum of a BA Psychology and 2 years MA
* Two or more years experience in counselling is desirable
* Postgraduate training for Expert Psychologists in Counselling would be an advantage
* English and Spanish fluency - Candidate must be able to undertake therapy in a minimum of two languages - Spanish and English
About You
* Ideally you will have experience working for an EAP
* Experience in providing telephonic and Live Chat counselling is desirable
* Strong knowledge about and skilled in providing Solution Focused Therapy to clients
* Computer literate with the ability to type fast
* Ability to effectively merge Clinical and EAP focus
* Client service orientation
* Articulate
* Good telephone manner and ability to provide telephonic therapy
* Strong risk assessment experience
* Good time management ability
* Ability to work within a team
* Ability to work well under pressure
* Ability to function within a structured call centre environment
* Business and commercial awareness
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Health Care Provider
Industries
Software Development
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