Job Purpose
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Operations Supervisors are responsible for directing and coordinating activities of production and logistical department(s) in processing materials or manufacturing products in an industrial organization by performing the duties personally or through subordinate supervisors and leads. This is a hands‑on role that requires active participation in daily operations, leading by example, and working alongside the team to ensure smooth and efficient processes. Flexibility to work weekends is essential to meet operational demands and maintain consistent workflow.
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Essential Duties and Responsibilities
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Supervisors are on‑site offering their leadership skills and knowledge to team members to oversee production activities including but limited to the manufacturing, processing, operating, packing, or unloading areas. Supervisors will work with Leads to expand their skills base including production duties & goals, safety requirements and policy responsibilities.
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Ensure the safe operation of equipment and continuous preventative maintenance; ensure all internal safety policies and legislation are followed as part of due diligence. Collaborate and coordinate with subsequent departments, as necessary. Develop and implement plans for the improvement of production activities.
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Provide hands‑on leadership and manage in a positive and constructive manner. Proficient in HACCP, GMP (Good Manufacturing Practices) and TPM processes. Organize order preparations. Determine needs of suppliers.
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Address production process issues. Organize and update shift production results. Ensure the respect and apply collective rules regarding safety, GMP and internal regulations.
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Ensure proper functioning of the machines and the safe use. Assess staffing needs and coordinate resources from other areas to fill permanent vacancies. Ensure food safety tests and records are done in a timely and accurate manner. Prepare production reports and applicable production records. Forecast staffing needs. Assure preventative maintenance schedule is maintained. Document disciplinary action as required. Meet production targets and strive for improvements.
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Leadership
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Operations Supervisors are expected to plan, organize, and direct daily operations; evaluate plant operations and monitor workflow. Train, develop, and supervise employees; coach and provide feedback as necessary to improve production and quality levels. Work on continuous improvement initiatives in respective departments to improve safety, quality, and efficiency; ensure production deadlines are met and fulfilled as required. Develop and maintain employee relations in a professional and respectable manner. Anticipate and react to potential production interruptions and aid in recovery to minimize loss.
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Direct
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Leads to support the team on daily needs to meet production goals.
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If the Supervisor sees any behavior from workers that violates MTNA policies, including but not limited to its Non-Discrimination and Non-Harassment policies, the Supervisor must immediately address and report such behavior to an Operations Manager and/or HR and document the incident or behavior in question. The Supervisor must instruct the harasser or worker engaging in discriminatory behavior to stop the behavior in question and intercede to separate the parties involved if they able to do so without risk to their own personal safety. Supervisors must set an example to all workers by following MTNA policies.
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Key Responsibilities
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Accountable for reaching production targets.
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Ensure staff are distributed according to production needs.
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Enforce and ensure all food safety programs are being followed.
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Provide training for new employees as required.
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Schedule and team layout management.
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Build and create a positive workforce on the floor.
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Coach the team for success.
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Organize and plan production.
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Maintain proper inventory levels.
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Responsible for the quality of the crates.
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Perform QC Quality Control Sanitation Testing (i.e., swab & lab tests) and follow-up on analysis results to make necessary adjustments.
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Handle chemical products needed for washing and sanitizing.
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Ensure machines/equipment are running properly and maintained, machines are running at full capacity, perform machine checkups as needed.
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Assist with the maintenance department when required.
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Work on continuous improvement plan for all areas.
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Complete production report, or any other reports as required.
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Manage departmental performance measures, including visual controls and provide regular progress reports to management.
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Enforce and ensure company GMP policy is followed by employees.
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