As you contemplate your future you might be asking yourself whats the next step? Start your journey with us
Were seeking an experienced Accommodation Operations Specialist to join our Accommodation team in Barcelona hybrid to help building a strong relation with our partners If youre ready to soar were ready to take you there
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe
20 million customers 44 markets 5 brands 54M members in Prime
162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches
1400 employees More than 50 different nationalities 99 permanent contracts 363 average age
Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do:
1. Communication by phone and email with suppliers and distributors to be their problem solver;
2. Provide a two side service answering any request in a timely and efficient manner;
3. Deliver internal support to other areas in the inventory team;
4. Resolve following established policies and procedures and applying outofthebox thinking when anything established is not enough;
5. Provide accurate feedback in order to help generate insight on his team to improve operational efficiency;
6. Contribute building operational documentation;
7. Proactively take action on prevention tasks to contribute to enhancing the customer experience
8. Who you are:
Tourism studies or previous experience in the industry; Experience in front office or customer service positions; Native level of English; Other languages will be an advantage including: French and German; Late shift until 9 or 10 pm and rotative Bank holidays extra pay; Its needed to work on the bank holidays and weekends rotation; Excellent written and oral communication skills; Client focused and empathetic; Ability to adapt fast to continuous changes; Organized will handle a large volume of data and many different software; Computer savvy: comfortable with Google tools Gdocs Gcalendar Gsites and CRM; Self motivation and teamwork are expected
Whats in it for you?
The best talent deserves the best benefits
At eDO we want you to be a part of our success story and great culture
Heres what we offer:
A rewarding Compensation package Prime Plus membership Competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our Priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our core
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If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel
now