Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations—allowing them to focus on customer engagement. The HPS Web Factory partners with a scalable offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that enhance and streamline web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk, collaborating with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration, including site grouping, feature categorization, and maintaining site inventory.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Create technical training content for Production Partners in coordination with the platform vendor.
Skills / Experience:
* Academic background in Project Management, Marketing, IT, or related fields.
* Minimum 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn and contribute.
* Effective collaboration with IT and cross-functional teams.
* Analytical mindset focused on governance, performance, and quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented mindset.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract
* Flexible schedule for work-life balance
* Training & certifications to enhance skills
* Home office options
* Flexible benefits (public transport, meal tickets, etc.)
* Health insurance
* Our commitment to social responsibility
About Us:
Omega CRM, a Merkle Company, is a global digital firm specializing in customer-centric solutions, technology, and data, all enhanced by AI. As part of the dentsu group, we offer integrated media, creativity, content, technology, and strategy services. With over 23 years of experience, 580+ professionals from 24 nationalities, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving industries like Retail, Healthcare, Pharma, and more. We are committed to growth through our core values: #Talent, #Flexibility, #Commitment, and #Innovation, and believe in growing #Together.
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