Location: Spain - Barcelona | Job-ID: 204073 | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
We help our customers source, transform, and manage their IT infrastructure to enable digital transformation, supporting users and businesses worldwide.
In Spain, we operate a Global Service Desk, providing tailored IT knowledge and services, assisting employees and partners by finding practical solutions to their IT problems.
We are seeking a First Line Analyst fluent in Portuguese, French, Spanish, and English to join our team at Computacenter Spain.
The primary responsibilities include collaborating with various IT support teams and communicating effectively with users to resolve IT issues.
Your future tasks will include:
* Responding to queries via tools, phone, and email, maintaining daily contact with users across Europe
* Resolving IT issues encountered during daily office work
* Documenting and logging calls in the ticketing system
* Delegating unresolved problems to appropriate teams
* Maintaining and enhancing customer satisfaction levels
* Communicating with team members and different departments
What we offer:
* A hybrid work position (95% remote)
* Comprehensive paid training from the start
* Ticket Restaurant (€1980/year) after 3 months and Private Health Insurance with Sanitas after 6 months
* Annual gross salary of €20,535.87
* Quarterly bonus up to €150
* Rotation shifts from 6 am to 11 pm, Monday to Saturday
* 9.45 hours per day, 4 days per week, totaling 39 hours weekly
* Opportunities for career development and leadership programs
* Free online language courses (German, French, Spanish, English)
* An international environment that promotes support and respect
* Availability to start immediately
* Fast recruitment process
Ideal candidate profile:
* Fluent in Portuguese, French, Spanish, and English
* Interested in learning about IT
* Logical thinker who enjoys helping others solve problems
* Excellent communication skills with a customer-focused mindset
* Capable of multitasking
* Team player
* Punctual and respectful of schedules
About us:
Computacenter is a leading provider of IT infrastructure services with around 15,000 employees worldwide, supporting digital transformation for global clients.
Our team serves corporate and government clients across multiple industries, supporting approximately 4.2 million users from our Global Service Desk in over 70 countries, speaking 30 languages.
Our work environment is dynamic, international, and informal, with flexible schedules and opportunities for professional and personal growth. We foster a community feeling that makes you feel part of something bigger.
Interested in joining a company with a strong community ethos? We’re growing, hiring, encouraging, empowering, and supporting.
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