GoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.
Job Description
At goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales / Customer Success team to keep them informed on client progress.
We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in Spanish, Catalan, and advanced English is required.
What You'll Do
* Manage relationships with clients / learners taking goFLUENT lessons / training.
* Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisor's guidance :
Resolve customer complaints
* Call clients to follow up on their training progress
* Assist Account Managers / Sales as deemed necessary by the LC Manager
* Reach KPIs discussed with the LC Manager
What You'll Need
* Soft skills such as empathy, problem-solving, teamwork, adaptability, and effective communication skills.
* University degree in Language Studies, Translation, or Interpretation.
* Proactive, responsible, disciplined, and able to multitask.
* Ability to handle stress well and work efficiently under pressure.
* Good command of MS Office and Google tools.
* Native fluency in Catalan, French, or Spanish, depending on the team, and an advanced level of spoken and written English.
* Additional languages are highly valued.
* Excellent oral communication and customer service skills over the phone.
* Methodical and organized, with strong interpersonal skills and openness to succeed in this position.
What We Offer :
* Dynamic, startup-like experience within a secure, fast-growing, 25-year-old Swiss-based company.
* Competitive remuneration package reflecting a high-growth market and a ground-breaking cloud-based platform. Opportunities to learn from top executives and visionaries in the learning and language market.
* The experience of joining an innovative organization with an international, vibrant working environment.
* Comprehensive onboarding and fast ramp-up mentoring program to lead candidates to success.
* World-class learning experience as a goFLUENT learner, with the opportunity to learn one of our twelve business languages!
* Exciting team-building events.
Interested to learn more? Watch our video to hear from our people worldwide:
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