We are seeking an experienced Account Manager with a strong background in software outsourcing or technology consulting. The ideal candidate will have a minimum of 5+ years in account management or client success roles.
Responsibilities
* Relationship Management : Build and maintain trust with C-level and stakeholder contacts; expand relationships within client organizations; conduct regular QBRs, roadmap reviews, and satisfaction checks to ensure high satisfaction levels.
* Growth & Revenue : Identify and close upsell / cross-sell opportunities; extend our presence within client departments; forecast and meet revenue and margin targets.
* Delivery Alignment : Monitor project status, risks, and KPIs; collaborate with Project / Program Managers to translate delivery insights into commercial actions; support delivery teams to meet business goals.
* Commercial Governance : Negotiate MSAs, SOWs, and change orders; manage invoicing, collections, and gross-margin health.
* Account Planning & Reporting : Maintain account plans, opportunity pipelines, and revenue forecasts; provide status updates to leadership.
* Voice of the Customer : Incorporate client feedback into product and service improvements.
* Client Strategy & Business Consultancy : Act as a strategic advisor; facilitate workshops; contribute to digital transformation initiatives with clients.
* At least 5+ years in account management or client success roles within software outsourcing or technology consulting.
* Solid understanding of SDLC, delivery metrics, and outsourcing commercial models such as T&M, managed teams, and fixed scope.
* Practical experience in contract negotiations and P&L ownership.
* Deep knowledge of the pre-sales process for enterprise clients.
* Excellent communication skills, including executive-level presentations, status reports, and negotiations.
* Ability to interpret delivery and business dashboards, identify trends, and translate insights into commercial actions.
* Understanding of financial metrics and business case modeling.
Preferred Skills
* 2+ years managing enterprise-scale accounts.
* Knowledge of the travel technology ecosystem.
* Additional language skills beyond fluent English.
Requirements
Relevant experience in account management, business development, pre-sales, up-sales, and familiarity with the travel industry.
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