Service Project Manager
Responsibilities
Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
Understanding and experience in global Workplace and Service Desk services.
Technical background.
Proficiency in managing ITSM tools, preferably ServiceNow.
Creating reports within ServiceNow.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management.
Experience in Global Services coordinating teams in different countries.
Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
English proficiency level of B2/C1.
Essential Requirements
Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
Understanding and experience in global Workplace and Service Desk services.
Technical background.
Proficiency in managing ITSM tools, preferably ServiceNow.
Creating reports within ServiceNow.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management.
Experience in Global Services coordinating teams in different countries.
Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
English proficiency level of B2/C1.
Desirable Requirements
Proactivity
Teamwork
Used to reporting work done
Ability to produce documents and reports
Open‐mindness to change
Self‐taught
Required Qualifications
Higher Technician in Computer Systems Management or a degree in Computer Engineering
At least 10 years of experience in the IT sector, with at least 5 years performing the same role
Official technical certification in ITIL: at least ITIL Foundation
Official technical certification AZ-900 or/and MS-900.
Metadata
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Information Technology
Industries: Information Services, IT Services and IT Consulting, and Software Development
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