()formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire
Gong AI
implementation process—from initial setup to long-term adoption. Webring our partner’s leading AI technology to our clients based on our principle: a friendly, straightforward, and honest approach that efficiently achieves results.
What You'll Be Doing
Provide an exceptional
implementation experience, ensuring customers quickly realize the value of the Platform.
Run discovery workshops to identify business needs and recommend elegant solutions.
Manage and prioritize multiple
customer engagements
simultaneously.
Consult on
change management
strategies to drive and sustain platform adoption.
Communicate project status, risks, and mitigation plans to key stakeholders, including executives.
Become an expert on the entire
product line, including APIs and third-party apps.
Collaborate with customer technical and security teams to deploy the solution and integrate it with their systems.
Partner with our
Sales and Customer Success teams
to ensure a seamless transition for new customers.
Conduct meetings both on-site and remotely, following our professional services methodology.
Contribute to internal initiatives that help our team and organization grow.
What You Bring
6+ years
of consulting experience, ideally in a customer-facing professional services role.
A proven ability to build trust and strong relationships with customers.
Experience with
SaaS, and/or enterprise software .
An understanding of revenue functions, such as forecasting, prospecting, and pipeline management, is a significant advantage.
Knowledge of
project management essentials
(scope, schedule, and budget).
Strong experience with
CRM
systems like
Salesforce.Com, Hubspot, or Dynamics .
The ability to work with various customer operations and technical teams.
A track record of influencing change within customer organizations.
Excellent communication, interpersonal, and writing skills.
An eagerness to thrive in a fast-paced environment.
Willingness to travel as needed.
()formal
ensures equal employment opportunities for all employees and job applicants without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
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