Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.
At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking, and highly analytical candidate to join the team as an Auditor.
This individual will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends. The role involves driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.
Key job responsibilities
1. Research and evaluate the facts surrounding transactions, identify process deviations related to program-level defects by conducting audits.
2. Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
3. Communicate with external customers and financial institutions via phone and/or email during the audit process (as per the Investigation SOP).
4. Identify new MO/Fraud patterns and analyze process adherence and risks, then communicate trends and actionable solutions to QA leadership and operational stakeholders.
5. Provide training needs analysis to management and training teams to address knowledge gaps.
6. Engage with global stakeholders and peers, driving calibration efforts across sites.
7. Contribute to projects & Kaizen: Provide inputs for SOP, process, or tool improvements or changes.
8. Drive automation projects to reduce manual QA efforts and improve QA yields.
9. Develop strategic policies to invent and simplify processes further.
10. Produce daily, weekly, and monthly analyses and reports on defect trends and root causes, perform data mining, and identify new metrics and opportunities for quality improvements.
11. Proactively identify process gaps or defects, communicate them, and assist the responsible teams in resolving issues.
12. Take ownership of self-development and regularly connect with Learning & Development teams for growth.
About the team
The Audit and Insight team audits seller registration, verification, and compliance checks across different marketplaces. We generate insights and recommend process improvements to enhance seller experience, operational efficiency, and excellence.
What do we offer?
* A workplace where your voice is heard.
* Opportunities to train and mentor other specialists.
* Collaboration with global colleagues, engaging with stakeholders from different countries and cultures.
* Opportunities to analyze metrics, interpret trends, and propose corrective actions.
* An engaged team eager to share expertise and best practices.
* A wide range of benefits.
* Opportunities to grow and learn.
BASIC QUALIFICATIONS
* Fluent in Swedish (speaking, writing, reading).
* Fluent in English (speaking, writing, reading).
* Experience with Excel.
PREFERRED QUALIFICATIONS
* Knowledge of consumer product compliance processes and regulations.
* Experience in regulatory compliance management with government agencies.
* Experience in data-driven business operations processes.
#J-18808-Ljbffr