The provided job description effectively outlines the responsibilities and requirements for the customer support role. However, it can be improved for clarity and consistency by correcting minor typos, standardizing formatting, and removing redundant or unclear sections.
Here's a refined version:
Responsibilities:
* Provide high-quality customer support to Norwegian-speaking clients via phone, email, and chat.
* Assist customers with various banking-related queries, including account information, transactions, and online banking support.
* Troubleshoot and resolve customer issues in a timely and professional manner.
* Ensure compliance with bank policies, security procedures, and data protection regulations.
* Maintain accurate records of customer interactions and solutions provided.
* Escalate complex issues to specialized departments as needed.
Requirements:
* Language Skills: Native Norwegian speaker with B2/C1 proficiency in English.
* Experience: Previous experience in customer support or banking is a plus but not required.
* Skills:
o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team in a hybrid work environment.
o Good problem-solving abilities and attention to detail.
o Familiarity with basic banking processes and online banking tools is advantageous.
* Mandatory Requirement: Must pass a clean credit check to be considered for the position.
Additional Details:
* Employment Type: Full Time
* Vacancy: 1
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