Rentokil Initial (RI) delivers services that ‘Protect People, Enhance Lives’. We protect people from the risks of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We aim to enhance lives with services that protect the health and well-being of people and the reputation of our customers’ brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation and compliance with workplace safety regulations are driving demand for our service expertise.
Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa:
* Rentokil Initial is a FTSE 60 company and operates in 80 countries with revenues of over £3bn.
* We are a ‘people business’ with over 40,000 colleagues.
* We offer a wide range of services to businesses, the public sector and residential customers.
* Our core market categories are Pest Control and Hygiene / Washroom services.
* Market leading positions in major markets - UK, US, Australia, France and emerging Asian and Latin American markets.
Rentokil Initial has identified three core values that underpin our business - Service, Relationships and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service.
Job Description
We are looking to hire a Regional Manager for our Pest Control Division, this individual is responsible for ensuring that customers remain at the centre of all operations. They will oversee the delivery of quality service and customer satisfaction, aiming to achieve and maintain high Net Promoter Scores (NPS) both externally and internally. They will manage customer interactions, prioritise customer needs, and implement a quality strategy in coordination with the Technical Director.
The Regional Manager leads cross-functional teams in sales, operations, and quality to meet the region’s financial and performance objectives. They are responsible for driving regional profitability by setting sales targets, optimising service delivery, and overseeing budget adherence.
* Ensure customer satisfaction and quality of service to achieve a customer NPS of at least 40 and an internal team NPS of 50.
* Manage and motivate regional teams across commercial, operations, and quality functions to meet KPIs and business objectives.
* Oversee P&L management for the region, including budget compliance and profitability.
* Develop and implement regional strategies aligned with the commercial and technical departments to enhance service quality and customer retention.
* Drive sales growth by identifying opportunities, setting targets, and monitoring results against sales and margin objectives.
* Ensure compliance with safety and operational regulations, while integrating new acquisitions into Rentokil procedures.
* Maintain cross-functional communication to support regional and organisational goals.
* Lead business reviews and proactively adjust action plans to address performance deviations.
Qualifications
Must Have
* Bachelor's degree or equivalent sector experience
* Minimum 5 years of experience in team, service, and P&L management within a multinational environment.
* Proficient in ERP systems and Microsoft Office.
* Availability to travel and work flexible hours.
* Proven leadership skills with a focus on customer satisfaction and operational excellence.
Nice to have
* Strong customer and commercial orientation with a results-driven mindset.
* People-oriented approach with the ability to foster team development and engagement.
* Strategic vision to align regional goals with organisational objectives.
* High level of self-control, resilience, and adaptability in a fast-paced environment.
* Ability to communicate effectively across different business units and functions.
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