We are looking for a Sales & Operations Lead to own and optimize the full customer journey for the Italian market — from lead conversion to onboarding and ongoing servicing. This role blends sales enablement, operational excellence, and hands‑on leadership to scale customer growth, safeguard portfolio quality, and deliver a seamless customer experience. What You’ll Do Own and improve end‑to‑end sales, onboarding, and servicing processes (lead intake, KYC/credit checks, decisioning, disbursement). Drive efficiency through automation, clear controls, and continuous process improvements. Shape and manage customer communications across the full funnel, ensuring clarity, consistency, and high satisfaction. Monitor key KPIs (conversion, time‑to‑activation, first‑payment rate, delinquency, NPS) and turn insights into action. Establish quality assurance standards and incident management practices. Train and enable Customer Service Specialists, acting as an operational subject‑matter expert. Collaborate closely with the Country Manager, local operations teams, and external partners. Support market entry initiatives, product launches, and commercial pilots. What We’re Looking For Proven experience in sales, operations, or customer service leadership — ideally in banking, fintech, or consumer finance. Strong understanding of sales funnels, onboarding, and customer operations. Data‑driven, structured, and solution‑oriented mindset. Excellent communication skills and stakeholder management capabilities. Comfortable with CRM, loan origination systems, BI tools, and Excel. Experience with the Italian market is a strong plus. Fluent English and Spanish (required) Fluent Italian (preferred) What We Offer: High-impact collaboration in a highly international environment Opportunity to influence decision-making and strategy Ownership of strategic initiatives Private health insurance focused on employee wellbeing Meal vouchers and flexible compensation plan An international, professional, and collaborative work environment Office perks such as snacks and regular company events