Telecommunication Program Manager, Network Delivery Team
Job ID: 10393573 | Amazon Ireland Support Services Limited
The Network Delivery team is responsible for designing, building, and scaling telecommunications infrastructure to support Amazon’s Fulfillment infrastructure in a fast-paced, dynamic work environment. We are seeking a Technical Infrastructure Program Manager to manage the design, acquisition and deployment of telecommunications services to support scaling and development of the Fulfillment Center Networks. This role will require market knowledge to develop market strategies that are operationally stable, scalable yet frugal. You will work with customers, stakeholders, and peers to develop project ideas into project plans, helping balance customer requirements with team requirements. You actively participate in design reviews, operational reviews, architecture discussions, and team planning, focusing on operational excellence, identifying problems and proposing solutions.
You are responsible for managing WAN infrastructure technology programs that may require modification from defined templates to meet program goals. You work independently, seeking guidance as needed, and partner with other infrastructure teams to deliver difficult, cross‑functional infrastructure build projects. You work directly with vendors, customers, partner teams, and (as needed) engineering teams, have a solid understanding of the business problems, workflows, technologies, automation/tools, and the inter‑dependencies that pertain to telecom programs, and ensure the right people are part of the conversation. You prevent or mitigate the consequences of poor WAN infrastructure build decisions, partner effectively with technical managers to set project priorities, milestones, and drive delivery, define success metrics, write PR/FAQs, support OP1‑2 efforts, and produce strategic program documentation. You manage the overall schedule, proactively mitigate risks, keep scope under control, own program communication, accelerate progress by clearing blockers, and apply process improvement methodologies such as Agile, Lean, or Kaizen.
Key job responsibilities
* Serve as an interface for the entire life cycle (Order, budget and tracking) of wireless, voice and data circuits.
* Obtain circuit quotes based on validated customer requirements.
* Deep dive and define infrastructure requirements and dependencies for mature technical products.
* Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon policies and guidelines, specifically IT, Engineering and Information security.
* Manage projects, identify risks, and communicate them clearly and effectively to project stakeholders.
* Ask the right technical questions to ensure appropriate trade‑offs are made when delivering infrastructure builds.
* Make trade‑offs: time vs. scope vs. cost, clear blockers, define problem‑solving and risk mitigation strategies, and accelerate progress by driving timely decisions.
* Adapt infrastructure builds to varying scenarios.
* Work across teams, influence customers, roadmap priorities, decisions and engineering processes, and external entities/vendors.
* Facilitate conflict resolution throughout the project cycle in disparate geographic locations.
* Generate and deliver consolidated status reports for IT leadership and stakeholders.
* Achieve multiple team goals and program‑related metrics, impacting a region.
* Attend and actively participate in vendor quarterly business reviews across EU.
* Improve project and process efficiency.
* Optimize cross‑team processes to improve efficiency and delivery.
About the team
The OpsTech Networking Edge team builds the edge network infrastructure that powers Amazon fulfillment centers, transportation sites, and grocery operations worldwide. The team is responsible for WAN connectivity, SDWAN architecture, circuit availability, and edge security across 3,700 Amazon sites globally.
Basic Qualifications
* Experience leading cross‑functional projects and managing large, complicated programs.
* Experience in infrastructure architecture, database architecture and networking.
* Experience working across teams and influencing teams that are not your own.
* Experience in written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership.
* Experience in Project/Program management.
* Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent.
Preferred Qualifications
* Experience in leading complex, large‑scale, IT, technical or engineering programs.
* Experience working with and managing third‑party vendors.
* Experience defining program requirements and using data and metrics to drive improvements.
* Experience implementing process improvements.
* Experience in program management, logistics, operations, transportation, learning or a related field.
Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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