Regional Product Expert
3 days ago Be among the first 25 applicantsCompany Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureCompany Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure
Every Resource Counts, has been our strength for over 50 years.
At TOMRA, we want people to
innovate, show
passion
in their work and be
responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the Resource Revolution!
Job Description
As a key member of our Tech Support team you're our TOGO person for all technical related questions focussed to lane based platforms. You have the ability to relate to customers, their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving, troubleshooting and communication skills to achieve a high customer satisfaction. You provide technical trainings, both internal and external and you play a key role supporting our global organization with your technical expertise.
What You’ll Be Doing
As a product expert you act as technical interface between customers, service, sales and global solutions.You support in technical issues and dispatch solutions to our service organization.You actively help clarification offers, spare parts and help estimating required service time to fix issues.You provide technical support, remote service and telephone service for both customers and Field Service EngineersYou provide technical trainings and actively participate in creating training tools & documentationYou manage pro-actively customer escalations ensuring pain points are address structurally.You actively support new product integration and help ensuring that our field service engineers have the necessary support & training before a product launch.You take ownership of support cases, organize and monitor the resolution in a timely mannerYou support and promote a safety first culture throughout the team, company and at customers sites.You spend about 20% of your time at customers, 40% desk support, 20% process and platform improvement and 20% training.
Qualifications
To be a successful Product Expert you will have:
Education/Background:
A bachelor degree in Electronical or Electro-Mechanical Engineering3-5 years relevant experience is essentialMotivate, delegate, show people the right directionOrganizational skills, experience in leadingExcellent technical problem-solving, troubleshooting and follow-up skillsStrong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly mannerAbility to relate to customers views and issues, locally and in other countries and cultures
Additional Information
Allowances & Benefits
Work equipment including laptop and cell phone subscription providedAnnual bonus up to %Company car & fuel provided for personal and private use according to company car policyExtended Life Insurance:
In case of death & permanent disability 150k EURPrivate health insurance affiliation offered at discounted rateOn the job and ongoing training providedHybrid work policyAnnual leave:
29 calendar days in accordance with collective bargaining agreement
Seniority level
Seniority level AssociateEmployment type
Employment type Full-timeJob function
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