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Graduate Product Service Engineer
Description -
Job Summary
This role is responsible for collaborating on customer project delivery with a small scope and low risk, ensuring the engagement meets all scope, time, budget, and quality expectations. The role assists in project finance management and provides subject matter support across project management knowledge areas. The role maintains ongoing customer relationships by coordinating across support departments and supports project teams through research and data analysis.
Responsibilities
Collaborates on customer project delivery, operating under supervision and handling projects with small, localized scope, and low levels of risk.
Assists in managing project finances and plays a role in coordinating with client and account team personnel, as necessary, typically interacting with clients at the peer or initial management level.
Offers subject matter support across all facets of the project management body of knowledge to aid the project's success.
Maintains ongoing business operations with customers by coordinating with support departments including sales, finance, legal, engineering, and product/program management.
Demonstrates knowledge and usage of standard project management methodologies and programs.
Analyzes complex business and systems processes to enable fast and thorough addressing of customer issues.
Identifies tasks and research, determines dependencies, and communicates expectations to team members regarding customer delivery projects.
Provides support to the customer project delivery team, potentially taking the lead in predefined areas, both internally and externally.
Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
Education & Experience Recommended
Four-year Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Work experience is not required, but appropriate internships related to the job content would be a plus.
English is a must
Knowledge & Skills
Agile Methodology
Business Development
Business Operations
Change Management
Client Services
Customer Relationship Management
Microsoft Project
Milestones (Project Management)
Process Improvement
Project Documentation
Project Management
Project Management Institute (PMI) Methodology
Project Planning
Project Scoping
Risk Management
Risk Mitigation
Scrum (Software Development)
Six Sigma Methodology
Systems Development Life Cycle
Waterfall Methodology
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
What we offer:
Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning.
An attractive benefits package: Health & Life insurance
Lunch at reduced prices at our canteen/ ticket restaurant vouchers
HP product discount
Work life balance / flexible working hours.
Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
Dedicated lactation room.
Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
Sales and Services Entity (ES11)
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Spain)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement