Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote Customer Service Representative – Puerto Rico
Must be proficient in English.
Must reside in Puerto Rico to be considered.
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.
What We Offer:
- Work From Home
- Full-Time Employment: Reliable schedule and stability.
- Competitive Pay: $11/hour starting on day one.
- Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration when applying.
- Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
- This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
- Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
- Paid Training: Get the training you need to excel.
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Full Benefits: Comprehensive benefit options and a great work environment that values your success.
What You'll Do:
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and