Livensa Living is seeking a dynamic and service-oriented Assistant Manager to support the daily operations of our residence. The ideal candidate will have strong experience as a Front Desk Manager in hotels or similar hospitality environments, with proven leadership skills, operational expertise, and a passion for delivering outstanding customer experiences.
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The Assistant Manager will work closely with the Residence Manager to ensure smooth operations, high occupancy levels, resident satisfaction, and compliance with company standards.
Key Responsibilities
* Support the Residence Manager in overseeing daily operations of the property.
* Lead and supervise the Front Desk team, ensuring exceptional customer service standards.
* Manage check-ins, check-outs, reservations, and resident inquiries efficiently.
* Handle complaints and resolve issues professionally and proactively.
* Monitor occupancy rates, billing processes, and administrative procedures.
* Ensure compliance with health, safety, and company policies.
* Coordinate with housekeeping, maintenance, and external suppliers to maintain service quality.
* Assist in budget control, reporting, and performance tracking.
* Support sales and marketing initiatives to maximize occupancy.
* Act as Manager on Duty in the absence of the Residence Manager.
Requirements
* Proven experience as a Front Desk Manager in hotels, serviced apartments, or similar hospitality environments (minimum 2–3 years).
* Previous experience in a supervisory or assistant management role. xqbhyrx
Start date: As soon as possible.