IT Business Analyst Cards - Assisted Channels (Openbank)
Country: Spain
**WHAT YOU WILL BE DOING**
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a versátil and fast adapting team currently working remotely most of the time using all kinds of communication tools - we’ve barely noticed the change!
**Mission and responsibilities**:
We are looking for a skilled Retail Banking Cards Business Analyst, responsible from the Contact center and branch point of view of the design and adaptation of the front, processes and tools related to the cards domain. Carrying out all the project, and analytics initiatives including the coordination of testing and process implementation, will have the following responsibilities:
- Be the translator between business needs into functional and technical specifications (documentation), validation with key areas (Front Office, IT, Business...), test cases definition & software testing (UAT), design, deployment, maintenance, and evolutions.
- Be de Subject matter expert for the Assisted Channels Cards domain, with full knowledge of the products, processes, channel challenges and competitor’s knowledge.
- Identify business challenges and opportunities for improvement and find a solution using analysis to make strategic or tactical recommendations.
**What are we looking for in this position?**
- Bachelor’s/Master’s Degree related with Computer Engineering or similar.
- High level of English and Spanish.
- More than 5 years of experience in related tasks.
- Cards software implementation experience and/or Retail banking operational experience preferably within Banking cards and Point of Sales solutions.
- Problem Solving / Complexity / Innovation skills.
- Ability to coordinate multiple change requests across the allocated domain (Cards).
- Ability to analyze and identify technical drawbacks and increase process efficiency by re-thinking.
- Experience working closely with colleagues across other areas Sales, Operations, Finance, and others to drive improvement in efficiency and quality of the solutions.
**What do we offer?**
- Joining a dynamic and agile company undergoing international expansion.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
- Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
- Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. _
- We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. _
**_The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. _**
**_For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing _**_here _**_._**:
**Idiomas**:
- Spanish