About the Role
The Account Managers Support role is part of the TravelPerk Account Management team. It serves as the first point of contact for unmanaged accounts, building relationships, identifying strong use‑cases, and guiding these customers toward higher engagement with the TravelPerk platform.
Responsibilities
* Answer customer inquiries from unmanaged accounts, providing responsive support.
* Assist the Account Management team with maintenance of managed accounts, including design and management of customer support materials.
* Develop engagement for unmanaged accounts to increase usage of the TravelPerk platform.
* Stabilize customers’ booking behavior.
* Identify and nurture potential high‑value“diamond” customers among unmanaged accounts.
Qualifications
* Proficiency in both native‑level French and fluent English.
* Strong organisational skills.
* Demonstrated efficiency and effectiveness in task execution.
* Proactive approach to problem‑solving.
* Creative thinking abilities.
* Innovative strategies to address customer concerns and enhance relationships.
* Excellent written communication skills.
* Ability to manage workload effectively and prioritise tasks.
* Project planning and management expertise.
* Creative mindset for identifying process and team improvement opportunities.
Benefits
* A competitive compensation package, including equity in TravelPerk.
* Generous vacation days.
* Health perks such as private healthcare or gym allowance, depending on location.
* Flexible compensation plan.
* Unforgettable TravelPerk events.
* Mental health support tools for well‑being.
* Exponential growth and personal development opportunities.
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