DESCRIPTION
As a Carrier Performance Specialist (CPX), you will drive the performance of our third party carrier fleet, to keep Amazon Customer eXperience to industry benchmark standards and our transportation business more energy and cost efficient.
You will develop plans that improve carrier delivery KPIs, and liaise with them to ensure that these are agreed and executed. You will also assess the readiness of the carriers to deliver increased capacity during peak periods and work with them to ensure that their delivery levels do not falter.
You will work with multiple stakeholders across and outside of Amazon Transportation Services, from Operational teams who are fulfilling customer orders to Retail teams and our third party Carriers.
Key job responsibilities
Analyse and interpret data to improve performance metrics across transportation execution
Investigate the root cause of performance failures and align corrective actions with the transportation partners
Collect best practices and quality standards across the industry, utilize them to educate partners
Design effective performance management processes, formalize them in Standard Operating Procedures and continuously improve them
Influence business decisions based on the performance results for each carrier
Partner with teams to advise on and manage operational challenges
Support the planning and organisation of complex projects
A day in the life
Being a Carrier Performance Specialist for Amazon involves lots of problem solving. You'll work with a number of teams to navigate challenges as and when situations impact our network. You'll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you'll have the opportunity to help defining and applying quality standards and plan for new projects.
As a Carrier Operations Specialist, you'll need to help with both on-the-ground tasks and more tactical work. No two days will be the same. You could spend one day helping to investigate why a customer order did not arrive on time to destination and the next coaching and educating the transportation partner to our standards and industrial best practices. Having so much variety in your role means you'll be able to learn something new every day.
This role is based in Prague, one of our European headquarters.
About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
Internal job description
Basic qualifications
Experience in program or project management
Experience in supply chain
Experienced on Office programs
Preferred qualifications
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit " If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
BASIC QUALIFICATIONS
- Experience in program or project management
- Experience in supply chain
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. #J-18808-Ljbffr