**Location**
El Prat de Llobregat**Departament**
Customer Service**Reporting**
Customer Service Manager**Functions**:
- Customer representative in the organization: intermediary service between customers and other departments of the company.
- Creation of commercial offers in the system according to customer requirements
- Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment
- Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders
- Management and tracking of sample orders according to their typology.
- Support and resolution of customer complaints, incidents and returns.
- Consolidation of loads according to orders in progress
- Creation and tracking of customer contracts in the system. Periodic review.
- Maintain and update customer database in SAP.
- Ensure proactive communication with customer: deadlines, delays, stock availability, etc.
- Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher ).
- Comply with the company’s occupational health and safety regulations.
- Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.
**Requirements**:
**QUALIFICATIONS**
- Business degree, FPII or similar (not limited).
**REQUIREMENTS**
- Knowledge of F&F;, chemical or similar.
- Advanced knowledge of the Office package.
- Knowledge of SAP.
- Knowledge of International Trade (INCOTERMS).
**LANGUAGES**
- Spanish: Bilingüal
- English: Advanced
- Italian: Advanced
**EXPERIENCE**
- From 2 years of experience in a similar position.