Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connexai for CRM and escalation handling […]
Customer Service Representatives are required to effectively manage their time They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules […]
Customer Service