Head of IT Service Management & Governance Headquarters · Manresa ·
Barcelona
EUR 60.000 - 100.000
Head of IT Service Management &Governance
At Kids&Us, we are passionate about learning and proud to be leaders in teaching English to children from 1 year old. With over 170,000 children learning in more than 600 schools across 10 countries, our purpose is clear: We ignite children’s futures to unleash collective hope. We believe in empowering the development of new generations through meaningful and innovative English learning.
If you're passionate about aligning technology with strategy, driving governance and operational excellence, and contributing to the long-term growth of a purpose-driven organization—this is your opportunity to join Kids&Us!
As Head of IT Service Management & Governance, you will play a key role in ensuring the alignment of all IT functions with the strategic goals of both the IT department and the organization. You will lead IT governance, service and project management, and act as a strategic partner to the CTO—supporting high-impact initiatives and ensuring IT delivers value to the business.
What will your day-to-day look like?
Design, implement, and manage the IT governance framework to align all IT areas with company strategy
Oversee and prioritize the IT project portfolio, ensuring business value and alignment with organizational priorities
Collaborate closely with the CTO on IT strategic planning and continuous improvement of departmental maturity
Act as a key liaison between IT and business units, enabling effective communication and alignment of priorities
Define and track policies, procedures, and KPIs to measure the performance of IT services and projects
Lead a team of IT Project Managers and Change Management professionals to ensure project success within timelines and budgets
Serve as Business Relationship Manager (BRM), ensuring delivery of high-quality IT services that meet expectations
Take on the role of Service Owner, promoting service quality and leading continuous improvement initiatives
Proactively manage risks related to services and projects to mitigate potential impacts
Personally lead selected key projects as Project Manager, from planning to execution and delivery
What will make you shine in the team?
Bachelor’s or master’s degree in Engineering
Minimum of 10 years of experience in IT, including 5+ years leading teams and managing projects and services
Solid background in IT governance, BRM, Service Ownership, or leadership within a project office
Strong knowledge of IT governance frameworks, portfolio management, and digital transformation
Results-oriented mindset with a strong focus on continuous improvement and change management
Proven ability to lead and align multidisciplinary teams toward strategic goals
Excellent communication and stakeholder management skills
Experience defining and measuring service and project performance metrics
What do we offer you?
Permanent contract to support your professional growth and stability
Hybrid work model: 2 days in the office, 3 days remote
Flexible schedule from Monday to Thursday, with intensive working hours on Fridays and during the summer
Language classes to support your development and learning journey
Day off on your birthday—we want you to celebrate it your way
Flexible compensation options for meals, public transport, childcare, and private health insurance (for you and your family)
50% discount on Kids&Us courses for your children—we want your whole family to grow with us
Access to exclusive discounts on Kids&Us products and activities
A bright, modern, and open office space with daily fresh fruit
Regular team events, town halls, and internal gatherings to foster a positive and connected work culture
If you think Kids&Us is the place where you can make an impact, we’d love to hear from you!
Kids&Us is a diverse company, and we are committed to attracting qualified candidates who also embrace and value diversity and inclusion. At Kids&Us we offer equal opportunities. We do not accept discrimination or harassment of any kind. We accept the uniqueness of each person and encourage them to be their true selves.
Informative clause: Responsible for processing: Kids&Us English, S.L. address at Avenida Tudela, 12, 08242 Manresa (Barcelona). Purpose: management of CVs, profiles, and professional applications. Addressees: Kids&Us English, S.L. and its network of schools and franchises. Rights: you have the right of access, rectification, deletion, opposition, limitation of processing, data portability, not to be subject to automated individual decisions, and revocation. To exercise the aforementioned rights, as well as for any query related to the processing of your data, you may contact the data controller at the email info@kidsandus.com.
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