Job Title: Account Manager
Spain, Madrid - Hybrid
Support the buying organisations (more than one, mid-tier accounts) to increase penetration in these organisations, including helping buyers that do not actively use the platform
• Track and ensure resolution of any service problems or issues highlighted by the customer
• Resolve issues escalated by Inside Sales Executives
• Support Key Account Managers to coordinate local relationships
Leverage relationships to support growth broadening and deepening of account penetration in other geographies and sectors across geographies and products
• Work with community managers to ensure growth of community revenue base as well as with key account managers for large satellite offices for the key accounts
Ensure that capabilities, products, and services are being leveraged to best effect to provide value to the customer (leverage analytics where relevant)
• Manage proactively the Buyer renewal process including supporting negotiations and contracting
• Deliver and support buyer sponsored campaigns
• Works collaboratively with customers to establish expectations and needs and agree service delivery levels
• Treats all customers as individuals and take pride in delivering a personalised, high-quality service
• Brings people together from different teams to address barriers to excellent customer service
• Supporting Colleagues:
• Actively participates in knowledge sharing and cross-functional networking groups
• Formal account management practises, eg. Fluent in at Spanish and English
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