Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is located near the iconic Teatro alla Scala, in the heart of Milan’s Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture, and features 101 guestrooms and 15 suites, including the refined Milanese Suite. Casa Brera is a must‑visit location for worldly epicureans, offering regional cuisine redefined, a rare sky bar and restaurant, and exceptional rooftop views.
Chef de partie - Responsibilities
- Responsible for the assigned station under the supervision of the Sous Chef.
- Ensure adequacy of supplies at the cooking stations.
- Assist in preparing orders, stock supplies and check inventories.
- Prepare fresh ingredients for cooking according to recipes and guidelines.
- Test foods to ensure proper preparation and temperature.
- Operate kitchen equipment safely and responsibly.
- Ensure the proper sanitation and cleanliness of surfaces and storage containers.
- Follow Standard Operating Procedures and brand identity guidelines.
- Comply with quality assurance expectations and standards.
- Comply with all health, safety and hygiene standards and policies.
Chef de partie - Qualifications
- Passion for the luxury lifestyle hospitality and culinary industry.
- A warm, people-oriented demeanor and a team-player attitude.
- A safety-first approach.
- Positive outlook and dependability.
- Previous experience in similar roles is an advantage.
Chef de partie - Benefits
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World-class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.
- Work alongside some amazing talent – award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much.
- Discounts for your friends and family.
- 5 euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Guest Experience Expert - Responsibilities
- Front Desk – Organize, confirm and process guest check‑ins/ check‑outs according to LQA and Marriott International standards and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed in Opera.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
- Process and save daily contingency shift report.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Guest Experience – Create unique and memorable moments for our guests using a variety of tools and material.
- Manage guest complaints following procedures and using internal software.
- Handle all internal and external phone calls answering within the third ring, guest and talent calls alike, log all calls in the internal CRM, and act as a dispatch to facilitate guest requests, including wake‑up calls, housekeeping and maintenance.
- Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
- Provide guests with room and hotel information, directions, amenities and local interests over the phone, by email and any other internal communication channels.
- Escort guests to their room and offer orientation inside of the Hotel property.
- Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages, special requests and to prepare for effective recognition.
- Accept and record wake‑up calls, requests, room service orders etc.
- Coordinate and handle room service request, take food and beverage orders for guests who would like to dine and drink in their room.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities.
- Keep contingency lists in case of emergency and communicate any necessary messages.
- Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
- Respond to and handle guest problems and complaints to the guest's satisfaction.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Guest Experience Expert - Qualifications
- A warm, people-oriented demeanor and a team-first attitude.
- Positive outlook and outgoing personality.
- Flexibility, problem‑solving skills and multi‑tasking ability.
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
- Previous Front Office/Guest Services experience is a big plus.
- Ideally, technical knowledge of GXP and Opera.
Guest Experience Expert - Benefits
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World‑class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.
- Work alongside some amazing talent – award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much.
- Discounts for your friends and family.
- 5 euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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