EMEA Channel Sales Support Coordinator
Sensormatic Solutions is a leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data-driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.
We are seeking a Channel Sales Support Coordinator to join our team. In this position, you will play a critical role in providing administrative support to our EMEA Channel Sales representatives and effectively responding to customer queries.
Responsibilities
- Sales Support:
- Help the sales team to improve productivity by managing administrative tasks between them and customers.
- Handle orders by phone, e‑mail, or mail, ensuring correct prices, discounts, and product numbers.
- Input orders, ensuring they are processed according to customer requirements and on time.
- Provide assistance for customer orders, account status, and relevant problems, informing clients of unforeseen delays or issues.
- Provide information and guides to help the sales team.
- Perform other ad‑hoc support tasks and exercises as per business requirements.
- Teamwork and Interpersonal Skills:
- Collaborate effectively with colleagues and stakeholders across different departments to ensure alignment in sales activities.
- Communicate openly and professionally with colleagues, sharing insights, best practices, and feedback to foster a supportive and collaborative work environment.
- Demonstrate strong interpersonal skills to build trust.
Profile
- CFGS/Degree Administration or similar.
- 3+ years as a Sales Support Specialist or Associate.
- Experience with ERP and CRM systems.
- Proficient in MS Office Suite, especially Excel.
- In-depth understanding of sales principles and customer service practices.
- Advanced English speaking ability.
- Excellent communication skills.
- Analytical and problem‑solving skills.
- Teamwork and motivational abilities.
- Multi‑cultural experience.
Benefits
Johnson Controls offers an attractive compensation package according to your qualifications and experience. You will enjoy a comprehensive social benefits package including life and accident insurance, the possibility of opting into versátil compensation, flexible working hours, and a hybrid work policy.
Our salary policy, job stability, continuous training, opportunities for professional development, and an excellent working environment are part of the employee benefits package.
Equal Opportunity Statement
This job posting has been written with impartiality and non‑discrimination in mind, regardless of gender, race, ideology, or any other reason. Specifically, it complies with current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and codes of conduct.
#J-18808-Ljbffr