PAt strongLognext /strongwe have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a strongNEXTER /strongmeans that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level. /ppbr/ppWe are looking for a talented strongVoice Engineer /strongprofessional to join our team. /ppbr/pp strongResponsibilities: /strong /pulliDesign, upgrade, install and troubleshoots networking collaboration devices and software (CUCM/UNITY/UCCX/ISR/SBC). /lilistrongSpecial focus on SBC /strong - Candidate has already built and upgraded a CUCM cluster from scratch, configured a full dial plan. /liliDeploy strongJabber over MRA /strong and configure strongSSO authentication /strong. /liliMaintain the integrity of the as needed to meet SLAs. /liliMaintain and update documentation. /liliReview event logs, packet captures, etc. root cause analysis. /liliAssist in the integration and/or migration of 3rd-party Private Branch Exchange (PBX) services. /liliService Desk ticketing system (Service Now). /liliEngage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to resolve technical issues effectively and expeditiously. /liliImplement and monitor security policies, documentation standards, and operational procedures. /li /ulpbr/pp strongSkills: /strong /ppbr/ppstrongemEssential: /em /strong /pulli5 to 7 years’ experience working in IT infrastructure environments. /liliKnowledge of different VoIP protocols (SIP, H323, RTP, MGCP…) and voice gateways. /liliExperience on large voice infrastructure, mainly Voice Oracle Infrastructure (SBC, ECB) /liliLarge experience on voice troubleshooting (Translator X, Wireshark, RTMT….) /liliHigh English spoken and written fluent (B2+/C1) /liliStrong organizational skills with the ability to multi-task /liliTeam and collaborative working to develop and deliver appropriate solutions skills. /liliExperience of delivering strategic priorities within strict timelines. /liliCustomer service-oriented skills. /li /ulpbr/ppstrongemDesirable: /em /strong /pulliKnowledge of different recording environments (NICE, IPC, VERBA…) /li /ulpbr/pp strong Job Conditions Benefits: /strong /pulli Permanent contract. /lili Madrid, Spain. /lili Competitive salary. Flexible payment plan. /lili Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications. /li /ulpbr/ppJoin our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities. /ppbr/p