PstrongPosition Title /strong /ppbr/ppbr/ppstrongClient Specialist/ Support Worker / Recovery Support Assistant /strong /ppstrongSea Recovery Centre – Sotogrande / San Roque, Spain /strong /ppbr/ppbr/ppstrongRole Overview /strong /ppbr/ppbr/ppThe Support Worker provides day-to-day non-clinical support, structure, and engagement for clients throughout their stay at Sea Recovery Centre. /ppThis role combines recovery support, hospitality, and lifestyle coordination, ensuring clients feel supported, engaged, safe, and cared for from arrival and admission through to departure. A key element of the role is actively engaging and entertaining clients in a recovery-appropriate way, preventing isolation or boredom while maintaining professional boundaries. /ppThe Support Worker does not provide therapy or medical treatment and works under the direction of the Lead Support Worker. /ppbr/ppbr/pp⸻ /ppbr/ppbr/ppstrongKey Responsibilities /strong /ppbr/ppbr/pp1. Client Engagement, Entertainment Daily Experience /ppbr/ppbr/ppActively engage and accompany clients on a daily basis, providing appropriate social interaction and structured activity. /ppOrganise and participate in group trips, outings, and excursions, acting as: /pp• A guide /pp• A facilitator /pp• A positive, motivating assistant /ppbr/ppbr/ppEnsure activities are: /pp• Recovery-appropriate /pp• Safe and well-organised /pp• Aligned with individual recovery plans /ppbr/ppbr/ppMonitor client engagement levels to ensure clients are not bored, isolated, or disengaged. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp2. Client Journey Support (Arrival to Departure) /ppbr/ppbr/ppSupport the entire client journey, including: /pp• Airport arrivals and departures /pp• Orientation and admission support /pp• Day-to-day guidance throughout the stay /pp• Discharge and departure coordination /ppbr/ppbr/ppProvide a calm, welcoming, and professional presence at all stages. /ppbr/ppbr/ppEnsure each client feels personally cared for and supported. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp3. Appointment, Transport Logistics Support /ppbr/ppbr/ppDrive or escort clients to: /pp• Therapy sessions /pp• Medical appointments with third-party providers /pp• Airport transfers /pp• Approved external activities /ppbr/ppbr/ppEnsure punctuality, discretion, and safety during all transportation. /ppbr/ppbr/ppCoordinate closely with reception and the support team. /ppbr/ppbr/pp⸻ /pp4. Daily Recovery Support Structure /ppbr/ppbr/pp• Support clients in following daily recovery schedules. /pp• Encourage participation in therapy, wellness activities, and structured time. /pp• Reinforce therapeutic guidance provided by clinicians without providing therapy. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp5. Observation Reporting (Non-Clinical) /ppbr/ppbr/pp• Observe and report changes in mood, behaviour, and engagement. /pp• Escalate concerns promptly to the Lead Support Worker. /pp• Maintain clear professional boundaries: support and observation only. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp6. Emotional Support Within Clear Boundaries /ppbr/ppbr/pp• Provide appropriate emotional support through presence, listening, and grounding. /pp• De-escalate distress without engaging in therapeutic interventions. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp7. Safeguarding Client Safety /ppbr/ppbr/pp• Follow safeguarding protocols and escalation procedures. /pp• Maintain awareness of client safety at all times. /pp• Respond appropriately to incidents in coordination with senior staff. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp8. Practical Support Client Comfort /ppbr/ppbr/ppAssist with practical needs such as: /pp• Shopping for essentials /pp• Day-to-day logistical support /ppbr/ppbr/ppEnsure client comfort while maintaining respectful boundaries. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp9. Documentation Handover /ppbr/ppbr/pp• Complete daily notes, shift handovers, and incident reports accurately and on time. /pp• Ensure documentation is factual and GDPR-compliant. /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp10. Service Excellence Client Satisfaction /ppbr/ppbr/pp• Deliver exceptional client service at all times. /pp• Proactively address client needs and reasonable requests. /pp• Contribute to a positive, engaging, and supportive environment. /ppbr/ppbr/ppEnsure each client feels: /pp• Looked after /pp• Engaged /pp• Respected /pp• Valued /ppbr/ppbr/pp⸻ /ppbr/ppbr/pp11. Teamwork Professional Conduct /ppbr/ppbr/pp• Work collaboratively with the support team and reception. /pp• Maintain discretion, confidentiality, and professionalism at all times. /pp• Represent Sea Recovery Centre in line with its premium brand standards. /pp⸻ /ppbr/ppbr/ppReporting Line /ppbr/ppbr/ppReports to the Lead Support Worker /ppWorks in coordination with Reception and under the therapeutic guidance of the Lead Therapist /ppbr/ppbr/ppAs a Support Worker, you will play a key role in clients’ day-to-day experience by providing consistent support, maintaining structure, and contributing to a safe, calm, and professional environment. You will work closely with clinical, operational, and hospitality teams to support the therapeutic programme while maintaining clear professional boundaries at all times. /ppThis is a hands-on, responsibility-driven role that requires maturity, flexibility, and emotional regulation. /ppbr/ppstrongKey Requirements (Essential) /strong /pullistrongFluent English /strong (spoken and written) – essential /lilistrongValid EU driving licence – Category B /strong /lilistrongLegal right to work in Spain /strong /lilistrongExperience working in hospitality, preferably in high-end or client-facing environments /strong /lilistrongExperience working in a health, wellbeing, or care environment /strong /liliProven ability to work effectively within a team /liliComfortable working strongflexible hours /strong, including evenings, weekends, and rotational shifts /li /ulpbr/ppstrongThe Ideal Candidate /strong /ppWe are looking for someone who demonstrates: /pullistrongEmotional intelligence and self-regulation /strong, remaining calm, grounded, and professional in emotionally charged situations /lilistrongStrong observational and situational awareness /strong, with the ability to notice subtle changes in mood, behaviour, or engagement /lilistrongClear professional boundaries /strong, with a strong respect for structure, confidentiality, and reporting lines /lilistrongClear and confident communication skills /strong, including accurate handovers and timely escalation of concerns /lilistrongReliability and accountability /strong, with consistent punctuality and follow-through /liliA strongteam-first mindset /strong, contributing positively to team culture and collaboration across departments /lilistrongFlexibility and adaptability /strong in a dynamic residential environment /li /ulpbr/ppstrongImportant Note /strong /ppThis role is not a therapeutic or counselling position. Applicants must be comfortable supporting the therapeutic programme without providing advice or treatment, and operating strictly within the defined scope of the role. /ppbr/ppstrongWhat We Offer /strong /pulliA structured and supportive working environment /liliThe opportunity to work within a multidisciplinary team /liliA role with real responsibility and purpose /liliOngoing training and professional development /liliCompetitive compensation aligned with experience /li /ul