Overview
Service Manager – Service Transformation (Key Client)
Are you ready to take on a strategic role for one of our key clients? We are looking for a Service Manager to lead a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment.
What you’ll do
* Build strong and lasting relationships as a trusted partner for a key client.
* Design, implement, and optimize managed services and fixed-price project models.
* Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
* Proactively manage risks and dependencies, anticipating challenges before they impact the business.
* Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.
* Identify opportunities to add value through upselling and cross-selling.
* Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
* Provide progress reports and strategic insights to clients and internal leadership.
What you bring
* Proven experience in Service Management, ideally driving transitions from T&M to managed services.
* Strong commercial acumen and negotiation skills in international corporate environments.
* Solid knowledge of IT / OT technologies and service delivery models.
* Experience managing SLAs, KPIs, risks, and complex projects.
* Ability to lead teams and influence multiple stakeholders effectively.
* Fluent in English and Spanish (C1), comfortable in multicultural environments.
* Results-driven, proactive mindset with high adaptability.
Nice to have
* Background in digital transformation or large-scale projects.
* Familiarity with project management and reporting tools (PowerBI, SAP, etc.).
* Hands-on understanding of automation and service innovation.
This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you!
Why you’ll love working with us
* 1,200€ individual training budget for events, books, courses, certifications, etc.
* Monthly team follow-ups for continuous feedback.
* Teleworking and flexible working hours.
* Private medical insurance fully covered.
* Flexible remuneration (restaurant tickets, transport, childcare).
* Andjoy (Gymforless) & employee discounts (Club Capitole).
* Team buildings every 2 months, including summer party and Christmas dinner.
* Sponsored football team & active technological communities to share knowledge.
Discover our culture:
Capitole Consulting
See what people are saying about us:
Glassdoor
Security and confidentiality
* The employee will adhere to information security policies of Capitole and the project.
* Access to confidential information related to Capitole and the project.
* Must comply with company and client information security policies and internal policies.
* Must sign an NDA.
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