Hotel Operations & Wellness Coordination Manager
Luxury Addiction & Mental Health Recovery Retreat
Role Overview
The Hotel Operations & Wellness Coordination Manager is responsible for overseeing the full residential, hospitality, and non-clinical wellness operations of Oasis Premium Recovery, ensuring a highly structured, supportive, and discreet environment for clients undergoing addiction, burnout, and mental health recovery.
This role goes beyond traditional hotel management and requires a strong understanding of recovery dynamics, emotional vulnerability, boundaries, and structure. The manager ensures that hospitality services, wellness activities, and therapeutic schedules operate in seamless alignment with each client's individualized recovery plan, while maintaining clear separation from clinical decision‐making.
Expanded Key Responsibilities
1. Recovery‐Sensitive Guest Experience
Create and maintain a calm, predictable, and emotionally safe living environment
Ensure staff interactions reflect trauma‐informed and recovery‐aware principles
Monitor guest well‐being from an operational perspective and elevate concerns appropriately
Maintain absolute discretion, confidentiality, and respect for client dignity
2. Supervision of Client Appointments & Scheduling
Oversee and coordinate daily client schedules, including:
Therapy sessions (individual & group)
Medical or clinical appointments with external providers
Ensure punctuality, smooth transitions, and minimal stress for clients
Act as the operational point of contact between clients, therapists, wellness providers, and drivers
Adapt schedules in response to client condition, energy levels, or recovery needs (within approved plans)
Note: This role coordinates logistics only and does not provide therapy, diagnosis, or clinical guidance.
3. Supervision of Wellness & Therapeutic Departments
Oversee daily operations of all non‐clinical therapeutic and wellness services, including:
Wellness practitioners
Fitness and movement instructors
Massage and bodywork providers
Ensure practitioners adhere to Oasis standards, ethics, and recovery‐sensitive conduct
Coordinate schedules, space usage, and session flow
Monitor quality, client feedback, and alignment with recovery goals
4. Accommodation & Facility Operations
Full responsibility for residential units, communal spaces, and outdoor areas
Supervise housekeeping, laundry, and maintenance teams
Maintain high luxury hospitality standards at all times
Coordinate meal services with chefs and nutrition partners
Ensure alignment with recovery‐supportive nutrition plans and dietary restrictions
Oversee meal timing in harmony with therapy schedules
Monitor guest satisfaction and wellness feedback
6. Staff Leadership & Recovery‐Aware Training
Recruit, train, and manage hospitality and wellness support staff
Ensure all staff understand:
Addiction and mental health sensitivity
Boundaries with clients
Crisis awareness and escalation protocols
Foster a calm, respectful, and highly professional team culture
7. Cross‐Functional Coordination & Reporting
Work closely with:
Case managers
External clinics and therapists
Senior management
Provide daily operational updates and incident reports when necessary
Support arrivals, departures, and transitions with heightened sensitivity
Ensure operations comply with hospitality, health & safety, and internal recovery protocols
Implement and maintain SOPs for:
Emergency and escalation procedures
Maintain clear documentation and audit‐ready operational records
Required Experience & Profile
Senior experience in luxury hospitality, wellness retreat, or private residence management
Demonstrated exposure to addiction recovery, mental health, or trauma‐informed environments
Strong operational coordination and people‐management skills
High emotional intelligence, maturity, and resilience
Experience working with HNWI / UHNWI clientele
Absolute discretion and ethical integrity
This Is NOT an Ordinary Hotel Role
The successful candidate must understand that :
Guests are clients in recovery, not tourists
Structure, routine, and calm operations are part of the recovery process
Emotional sensitivity, boundaries, and predictability are critical
Hospitality decisions can directly impact mental and emotional stability
Reporting Line
Reports to General Manager / Clinical Liaison / Managing Director
Works in continuous coordination with Recovery Program Leadership
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