PRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. /ppbr/ppWe believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. /ppbr/ppstrongABOUT THIS ROLE /strong /ppAs the Payments Quality Manager, you will drive the operational excellence of our global payments’ delivery function across multiple regions, currencies and partners. Ensure that every single payment reaches its destination in the expected time and without issues. You will be responsible for improving payment success rates and improving the general payment delivery KPIs across our Network of more than 1000 partners. /p pstrongROLES RESPONSIBILITIES /strong /pulliCollaborate with the different teams in the organization in designing our quality framework, including helping steer decisions on what to measure and which tools to use /liliMonitor performance of payments globally: transaction volumes, success/fail rates, SLA compliance, partner metrics /liliProduce dashboards, insights and report to leadership. /liliLead investigation of payment execution failures, delays or rejections; perform root-cause analysis, propose and drive remediation plans. /liliDesign and lead process improvement initiatives: automation of manual steps, standardisation of operational procedures globally. /liliCreate mitigation plans for issues identified in our payments delivery. /liliEscalate significant operational risks or issues to senior leadership, propose mitigation and track resolution. /liliMentor and develop the payments quality and monitoring team (regional leads or specialists) to deliver high performance. /li /ulpbr/ppstrongKEY METRICS KPIS /strong /pulliPayment success/settlement rate (global average and per-rail) /liliTime to settlement or delivery, per-corridor/rail /lili% of exceptions or failures requiring manual intervention /liliTime to root-cause and fix for major incidents /liliSLA compliance across regions/partners /liliNumber of technical incidents reported per partner /li /ulpbr/ppstrongPOSITION REQUIREMENTS /strong /pulli~5-7 years in payments operations, payment delivery, global transaction flows, ideally with cross-border/multi-currency exposure. /liliProven track record of driving operational improvement, automation, process redesign in a payments environment. /liliStrong analytical data skills: ability to define, monitor and act on KPIs, use dashboards, produce insights. /liliExcellent stakeholder management skills: ability to work with technology, product, business, vendor/partners across geographies. /liliLeadership experience: managing teams, mentoring, cross-regional coordination. /liliExcellent communication and change-management skills. /liliFluent in English; Spanish likely preferred given your Madrid base; other languages a plus for global remit. /li /ulpbr/ppstrongDESIRABLE /strong /pulliDeep understanding of international payments flows, settlement systems, partner rails (ACH, Instant Payment Rails, RTGS, etc) and corresponding operational models. /liliExperience in fintech / multi-region payments environment /liliExperience with operating models for global payments, multi-currency, and multiple rails /liliKnowledge of cost/efficiency levers in payment operations /li /ulpbr/ppstrongPERKS BENEFITS /strong /pulliBe part of a global brand with a meaningful mission /liliWork in a collaborative and diverse team /liliOpportunity to grow your career in a fast-evolving digital space /liliCompetitive salary and benefits /liliFood Allowance /liliBirthday off /liliFlexible Retribution /li /ul