Note: This is a contract role and you must be registered as an independent contractor.
Position: eCommerce Consultant
Start Date: ASAP
End Date: 31/12/26
Full-time
Location: Commutable to Barcelona once per week.
About the Role
The eCommerce Consultant supports the end‑to‑end creation, delivery, and optimisation of customer experience (CX) toolboxes across markets. This role focuses on operational execution, market coordination, and ensuring high‑quality activation aligned with strategic direction set by senior CX leadership. The consultant will work closely with markets, eCommerce leads, UX, agencies, and internal teams to ensure toolboxes are implemented consistently, accurately, and effectively.
Responsibilities
* Toolbox Creation & Delivery
o Lead the operational build of CX toolboxes.
o Participate in regular toolbox progress meetings and follow‑ups.
o Define scopes and create briefs based on strategic direction provided.
o Populate toolboxes with approved strategy, content, guidance, execution details, and supporting insights.
o Handle queries from markets and eCom leads.
o Conduct onboarding sessions with markets.
* Analytics & Insights Support
o Collect, structure, and consolidate market feedback.
o Audit market executions with eCommerce leads.
o Conduct ad‑hoc analyses to support decision‑making.
* Quality of Activation
o Document and define standards for excellent execution.
o Review live market pages against toolbox guidance.
o Maintain documentation on market constraints.
* A/B Testing & Personalisation Support
o Support set‑up of tests and campaigns.
o Provide assets, messaging matrices, and guidance.
* Services, Programmes & Club
o Assist in creation of toolboxes for services and programmes.
o Support markets in implementation.
o Coordinate with UX, dev teams, and agencies.
* Cross‑channel Alignment
o Ensure toolboxes reflect cross‑channel journeys including paid media, CRM, and retail.
Required Skills & Competencies
* Strong organisational skills.
* Ability to translate strategy into actionable documentation.
* Stakeholder management capability.
* Basic analytical skills.
* Familiarity with digital CX or eCommerce.
* Proactive communicator.
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