Descripción de la empresa
About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers’ product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $ billion. Learn more at.
Descripción del empleo
In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña).
Your Mission:
1. Accurate and timely entry of orders onto the order management system.
2. Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.
3. Checking progress, lead-time and quantity for each order.
4. Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
5. Ensuring clear and correct dispatch instructions, terms of delivery, forwarder details, are provided to the dispatch team.
6. Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
7. Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
8. Liaising with Credit Control/Finance to resolve all invoice queries.
9. Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.
10. Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.
11. Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
Requisitos
12. University Degree is welcomed
13. Fluency in Spanish, and English; any additional European language is a benefit
14. Customer service experience, preferably within a business to business environment.
15. Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
16. Experience of liaising with customers / internal departments located outside Spain would be an advantage.
17. Experience of using an in-house database package and Google Mail/Docs/Sheets is preferred.
18. Strong administrative and organisational skills.
Información adicional
All your information will be kept confidential according to EEO guidelines.
AVERY DENNISON ESTÁ COMPROMETIDO CON LA IGUALDAD DE OPORTUNIDADES EN EL EMPLEO
AVERY DENNISON IS EVERYWHERE YOU LOOK:
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
19. Workplace Flexibility
20. Structured learning and development
21. Mentoring program
22. Competitive total rewards
At Avery Dennison we do what we love and we love what we do.
We look forward to receiving your application.
We do not accept unsolicited referrals or resumes from any source other than directly from candidates.