SAP Support Engineer (m/f/x)
Department: Customer Support
Employment Type: Permanent - Full Time
Location: Madrid
Description
As a SAP Support Engineer, you will be the first point of contact for customer queries regarding our mission-critical B2B application. Your role will be to ensure smooth issue resolution by analysing, troubleshooting, and coordinating technical solutions with internal teams. Through your expertise, you will help our customers maximise the value of our automation software. We foster a collaborative environment where continuous improvement is key, so we work together in the office at least three days per week.
Key Responsibilities
* Independently handle and evaluate customer inquiries via our support portal.
* Pre-analyse code and reproduce production issues to identify solutions.
* Coordinate troubleshooting and problem resolution with technical teams.
* Provide direct communication and updates to customers regarding feedback and status requests.
* Ensure high-quality service by proactively identifying and resolving technical challenges.
Skills, Knowledge and Expertise
* Minimum of 2 years of experience working in SAP and with ABAP
* Ideally experience in QA or 2nd level technical support (e.g. API support)
* Familiarity with request-response patterns (REST and/or SOAP) and tools such as Postman or Selenium
* Strong technical skills and enthusiasm for automation software
* Customer-focused mindset with a proactive approach to problem-solving and conflict resolution
* Fluent in English, both written and spoken
Benefits
* A purpose-driven mission with and for global industry pioneers in tackling complex challenges
* Room for creativity through collaborative teamwork and an open communication culture
* Flexibility and team bonding with our hybrid work options
* Fuel for your growth journey, both personally and professionally
* Sustainable mobility options, promoting eco-friendly commuting solutions
* Fun team events and outings with our global teams
* Inspiring workspaces in Madrid and beyond
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