We are searching for
Customer Service Representative
Argentona, Spain
This position has the mission to lead the comprehensive management of customer service, acting as the functional reference for the area and ensuring a high level of service within a multinational industrial environment. The role has a strong strategic component in cross-functional coordination, advanced operational management, and the continuous improvement of Customer Service and Commercial Back Office processes.
**Key Functions and Responsibilities**:
- Comprehensive and advanced management of national and international customer orders, from receipt through final delivery
- Entry, validation, and optimization of orders and commercial terms in the ERP system
- Confirmation and negotiation of delivery terms with customers (dates, quantities, priorities, and alternative solutions)
- Expert support to strategic customers and resolution of high-impact incidents Prepare and manage export and customs documentation in compliance with regulations
- Proactive monitoring of deliveries, anticipating risks and proposing action plans Supervision and validation of customer invoicing
- Functional coordination with Logistics, Production, and Sales to optimize service levels
**Competencies**:
- Experience in customer service will be strongly valued
- Strong export know-how (Incoterms, export documentation, customs processes)
- High level of organization, planning, and prioritization skills
- Strong sense of ownership and follow-through
- Proactive, solution-oriented mindset
- Excellent communication skills and functional leadership capabilities
- Customer-oriented with a focus on continuous improvement
- Strong teamwork and cross-department collaboration
**Education & Experience**:
- Education: Business Administration, Professional education (Advanced Technical Certificate) or equivalent qualification in an industrial environment.
- Solid experience (minimum 2 years) in Customer Service or Supply Chain positions
- Extensive experience in ERP management (SAGE), Microsoft Office, Excel, etc
**Look forward to an innovative, dynamically growing company that offers you plenty of freedom, a trusting atmosphere, and room for initiative within a motivated and collaborative team.**
AIRTECH _EUROPE_ GmbH
Eva-Maria Schindler
Personal
Carl-Zeiss-Str. 25
97424 Schweinfurt
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**Job Family**: Sales
**Business Unit**: Airtech