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Más información en www.neotalent.pt/es y https://neotalent.pt/es/oportunidades-de-carrera/.
Buscamos un/a Experto en Genesys para uno de nuestros clientes del sector de seguros
1 día a la semana a Barcelona (pagada por la emporesa)
Solution Architect consultant to define the target detailed architecture for the Genesys Cloud Contact Center as a Service (CCaaS) solution. The role includes designing a scalable, multi-country architecture and defining a clear strategy for the integration and usage of AI capabilities, both native to Genesys Cloud and/or external enterprise AI systems.
The architect will work cross-functionally with business, IT, and security teams across multiple countries to ensure a harmonized, compliant, and future-proof architecture.
Required experience: Proven experience as an Enterprise or Solution Architect in large-scale, multi-country Genesys Cloud (CCaaS) architecture detailed design and implementations
Required technical skills:
* Genesys Cloud (CCaaS) detailed design
• Strong understanding of cloud architecture, network design, APIs, and data integration patterns.
• Experience designing AI/ML solution integrations, including conversational AI, LLMs, and analytics systems.
Optional technical skills:
• Genesys Cloud certifications
• Familiarity with insurance industry processes and regulatory frameworks preferred.
Interpersonal skills:
• Communication skills: the ability to clearly and effectively communicate ideas, opinions, and feedback to team members in English.
• Collaboration skills: the ability to work well with others and contribute to a positive team dynamic.
• Problem-solving skills: the ability to analyze situations and develop effective solutions.
• Time management skills: the ability to prioritize tasks and manage workloads to meet deadlines.
• Leadership skills: the ability to take charge of projects and motivate team members to achieve goals.
Requested deliverables:
'• End-to-end Genesys CCaaS high level and detailed target architecture blueprint (logical, functional, and technical views incl diagrams) and detailed software design documents related to the supported domains and relevant modules.
• Solution rollout roadmaps by country based on context (business strategy, IT strategy, local constraints/requirements...)
• Design interoperability with existing enterprise solutions in collaboration with the respective solutions owners establishing architectural patterns for secure and efficient integration (through blueprints)
• Define AI usage framework incl boundaries/principles between Genesys native AI and external enterprise AI capabilities evaluating all implications of AI model placement (in-CCaaS vs external).
• Define required proof of concepts
• All the above, working closely with AXA Partners Architecture and other teams (incl business stakeholders,IT departments, security, compliance...) + AXA Group Architecture team + Genesys solution experts to meet all requirements and ensure the full compliance with internal standards and regulatory requirements
• Share CCaaS related knowledge with the AXA Partners teams
Technical environment: Genesys CCAAS
* Business travel: Yes
Por qué unirte a nosotros:
* Trabajar en proyectos desafiantes para grandes clientes
* Aprender más sobre tecnologías emergentes
* Acceso a formación continua y certificaciones
* Disfrutar de un plan de compensación flexible
* ... ¡y mucho más!