Position Overview
In this role, you will own and manage strategic relationships with major retail clients, driving performance and execution across a portfolio of key accounts. You will work closely with cross-functional internal teams and client stakeholders to ensure successful delivery of products, promotions, and business initiatives.
You’ll be expected to bring a deep understanding of the retail industry, a consultative sales approach, and the ability to translate business needs into actionable strategies that produce results.
Key Responsibilities
Account Management & Client Development
* Must have 5 years or more experience with Consumer Package Goods and calling on retail customers.
* Must have hard goods experience.
* Serve as the trusted advisor and main point of contact for assigned large retail customers.
* Develop comprehensive account plans tailored to each client's business model and growth opportunities.
* Strengthen relationships at multiple levels within the customer organization, including buyers, category managers, and senior executives.
* Drive joint business planning with customers, identifying areas for collaboration, innovation, and revenue growth.
Sales & Performance Management
* Deliver against quarterly and annual revenue and profitability targets.
* Identify new business opportunities within existing accounts, including upsell and cross-sell strategies.
* Negotiate contracts, pricing, and service agreements that align with business objectives.
* Monitor account performance metrics and proactively address risks or opportunities.
Strategic Planning & Execution
* Stay informed on retail trends, competitor activity, and market developments relevant to your customer base.
* Partner with internal teams including marketing, supply chain, finance, and product development to ensure flawless execution of account plans.
* Lead presentations, category reviews, and strategic planning meetings with clients.
Reporting & Insights
* Provide accurate sales forecasts and performance updates to senior management.
* Use data and insights to inform decision-making and measure success across all retail touchpoints.
* Ensure internal reporting systems are updated regularly with client activity and progress.
Qualifications & Requirements
* Must have a minimum 5 years of account management experience, specifically working with large retail customers (preferably national or multinational chains).
* Proven track record of exceeding sales targets and building high-impact client relationships with retail and online customers.
* Must be fluent in English – both written and spoken.
* Experience navigating complex organizations and leading cross-functional initiatives.
* Strong commercial acumen with the ability to interpret financial data, P&Ls, and retail KPIs.
* Excellent communication, presentation, and negotiation skills.
* Strong problem-solving mindset and proactive approach to client management.
* Proficient in Microsoft Office Suite;
experience with Excel.
* Bachelor’s degree in Business, Marketing, Economics, or a related field;
MBA is a plus.
* Candidate Must be located in Madrid.
* ONLY submit CV's in English.
What We Offer
* A dynamic, international, and inclusive work environment.
* Competitive salary
* Work from home office.