The Planning Manager is responsible for leading the Tactical Planning function, driving cost control management, optimizing end-to-end network planning, and developing business intelligence and continuous improvement initiatives to support client's operations.
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The role focuses on delivering supply chain excellence while ensuring the lowest total logistics cost, high service levels, and strong data driven decision making.
Acting as a key transversal role within Operations, enabling visibility (transport and cost), optimization, and digital transformation across the logistics network, acting as a strategic interface between operations, finance, IT and the customer. The role also includes managing a Planning Specialist as direct report (with potential team expansion mid/long term) to contribute to the long term development of capabilities and solutions within the DHL LLP organization.
Main accountabilities
Network Planning Optimization
Identify and implement process optimization and automation opportunities to improve efficiency and performance
Support the AoT Project VS1+2, ensuring the implementation and sustainability of the newly established processes, as well as continuous improvement.
Coordinate customer CR’s and internal CR’s/CP’s related to operations.
Coordinate and supervise superuser testing activities, and act as liaison with Control Tower team to train on new process.
Support achievement of contractual KPIs and service levels
Manage route optimization, including emissions calculation and analysis for new routes
Contribute to continuous improvement and innovation initiatives within the logistics network
Coordinate projects and manage launch tracking, including timelines, priorities, reporting, and implementation
Identify and develop new business and improvement opportunities
Oversee capacity monitoring, planning, and network optimization
Monitor and report CO₂ emissions, supporting sustainability objectives
Cost Control
Lead cost management, coordinating financial reporting (accruals, actuals) and cost control activities (variance analysis)
Support the DHL team in providing cost scenarios, service options, and simulation-based solutions for the customer
Support the AoT Project VS3, ensuring the implementation and sustainability of the newly established processes, as well as data accuracy and seamless system integration
Identify avoidable vs non-avoidable cost elements, and drive reduction initiatives
Supervise carrier rate cards database, guaranteeing accuracy and system integration and coordinating initiatives required to ensure full visibility of correct RCs uploaded in the system. xpzdshu
Analyse deviations between actual and optimal carrier selection
Review spot shipments and assess potential conversion into standard tariffs where applicable
Continuous Improvement
Lead the digitalization and maintenance of KPI reporting to enhance visibility and decision making
Drive the optimization and standardization of Power BI reports
Act as a key liaison between business team, FBA/FI and IT to ensure alignment and effective delivery of CRs.
Support and manage digital tools while contributing to the overall digitalization roadmap
Support OMS Champion and HoA in OMS Implementation
Flexible Service & Project Management
Manage delivery of flexible services to support adhoc customer needs and provide reporting and tracking of flexible activities performed
Maintain strong customer focus, ensuring alignment with priorities
Team Leadership
Lead and develop a tactical planning team (currently 1 direct report, with potential future growth)
Foster a high-performance and collaborative environment
Requirements For The Job
Minimum 3 years of experience in transport operations: road, air, and sea.
Strong knowledge of OTM (Oracle Transportation Management) is mandatory.
Advanced experience with process design tools (e.g., Visio)
Strong project management capabilities (PMP, First Choice Bronze Training,or equivalent desirable)
Strong understanding of: Supply chain design, Cost modeling and analysis, Data analytics and reporting
Advanced Excel skills (intermediate to high level required)
Power BI and PowerQuery knowledge (desirable)
Experience leading teams and working in dynamic operational environments
Strong customer orientation and communication skills
Strong ability to design and implement data-driven solutions
Experience delivering logistics projects and solutions
High attention to detail, with capability to handle complex data
Able to manage multiple priorities in a fast-paced environment
Structured, organized, and results-oriented mindset
Driven by continuous improvement and innovation
Comfortable working within defined processes and governance frameworks
Recommended knowledge of ITAR, DGR, oversize, customs processes, DGR, temperature-controlled logistics
Knowledge of aerospace sector and AOG environment (desirable)
English: Fluent (written and spoken)
Spanish: Fluent (written and spoken)
Degree in Logistics, Supply Chain, Business Administration or similar
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