B2B RECURSOS HUMANOS_ select **RECEPTION MANAGER BOUTIQUE APARTMENTS**for consolidated Business Group dedicated to providing services related to Tourism, short term rentals and adaptable accommodations.
Your job will be to make sure that every guest has a 5-star experience from the moment they contact the company.
**JOB FUNCTIONS**:
- ** Front desk team management**: Supervise and coordinate front desk staff, ensuring they are well trained, motivated and meeting service standards.
- **Customer Service**: Ensure excellent customer service to clients or visitors, resolving any queries or problems they may have, and ensure that their experience during their stay in the apartment is positive.
- **Control of daily operations**: Manage the daily operations of the front desk, such as registering guests or clients, assigning rooms or spaces, and overseeing reservations.
- **Handling complaints and claims**: Attend to customer complaints and grievances, seeking quick and effective solutions to maintain customer satisfaction.
- **Coordination with other departments**: Work closely with other departments, such as housekeeping, security, maintenance and sales, to ensure that all aspects of the operation run smoothly.
- **Administrative Management**: Performs administrative tasks such as invoicing, managing payments, maintaining records, and reporting on front desk performance.
- **Implementation of procedures and policies**: Develops and ensures compliance with procedures and policies for the smooth operation of the front desk, from key handling to privacy of customer information.
- **Technology and systems supervision**: Ensure that the front desk computer systems (such as reservation and client management software) are working properly and are used appropriately by the staff.
- **Inventory and supply control**: Manage the inventory of materials needed at the front desk, such as brochures, forms, keys, communication equipment, among others.
- **Compliance with security regulations**: Ensure that security regulations are followed at the front desk and coordinate with security personnel to maintain the security of the building and its occupants.
- Customer loyalty.
- Enter OTAs, direct bookings, and agent leads into our PMS and keep up-to-date records of all system updates.
- Have the ability to address any queries from our guests and provide a unique stay and experiences for them. The goal is to make sure that every qualified enquiry becomes a booking and an engaged customer.
- Track all OTA, direct, and agent leads, updating the PMS as needed.
- Coordinate with the administrative team the entire booking process, from the contract stage to the payment and return of the deposit.
- Generate and send daily and weekly reports of owner bookings and obtain approvals from owners.
**OFFERED**:
- General Regime, Employment Contract.
- Freedom to put your own ideas into practice.
- Accountability from day one, with experienced and supportive team members around you.
- Opportunities to progress in the company.
- The opportunity to meet guests from all over the world and to work in a vibrant, fun environment with like-minded people.
- Full-time, on-site at the office, rotating schedules from Monday to Sunday.
- Salary**:20,500-22,000 Euros gross per year.
- **Minimum Studies**:Bachelor's Degree or Higher Training Cycle in Hospitality and Tourism or similar.
- **Experience: At least 5 years of experience** as a reception manager or similar position.
- Specific training as a receptionist is an asset.
- Strong relationship-building skills and a keen interest in multiple topics.
- **Languages**:Fluent English and Spanish are essential**. The ability to speak a third language will be an asset. Dutch, German or French are valuable.
- Understanding Luxury Travel and Travelers
- Be a person willing to help with positive energy.
- **Excellent and adaptable communication skills**: able to alter style while remaining clear and concise.
- **Multitasking at speed**: Analytical thinking while maintaining attention to detail and meeting deadlines.
- Warm and friendly character that is efficient, precise and constantly demanding of excellence.
- Independent to manage their own agenda and meet schedules, while maintaining the ability to follow guidelines, procedures and standards set by management.
- Entrepreneurial style: comfortable getting your hands dirty and taking on a variety of tasks.
- Detail-oriented teamwork as the first contact with our guests, greening them in a polite and well-spoken way.
- Excellent typing skills.
- Knowledge of technology, experience with OTAs and other similar platforms.
- Impeccable work ethic and solid commitment.
- Strong organizational and time management skills, with the ability to multitask effectively and collaboratively.
- Strong sales and customer relationship-building skills.
- Strong understanding of the company, culture, and what it means to be a luxury rental provider and travel concierge.
- Excep