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Client:
Cross Border Talents
Location:
Barcelona, Spain
Job Category:
Other
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EU work permit required:
Yes
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Job Reference: Job Views:
1
Posted: Expiry Date:
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Job Description:
Are you passionate about delivering top-notch customer service?
We are looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.
What You'll Do:
- Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
- Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
- Stay Updated: Keep your knowledge current on our products and services tailored to customer needs.
- Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
- Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
- Administrative Tasks: Manage holiday, sickness, and overtime records while participating in team meetings.
What We're Looking For:
- Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
- Experience: At least 1 year of customer service experience, preferably in technical support.
- Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
- Customer Focus: Strong customer service skills with excellent listening abilities and the capacity to address customer needs.
- Problem-Solving: Ability to own customer calls, resolve issues, or escalate when necessary.
What We Offer:
- Competitive Salary: Excellent remuneration package based on experience and performance.
- Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
- Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
- Paid Leave: 23 working days of paid annual leave.
- Career Development: Access to guidance and tools to help you reach your full potential.
If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!
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