* Regional Operational Excellence Lead fluent in English
* PageGroup SSC
At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.
In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.
Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre
Key Responsibilities
* Drive regional adoption of global HR processes and systems, ensuring alignment with global standards while addressing local nuances.
* Identify and resolve operational pain points by region through root cause analysis, partnering with GPS Delivery teams and wider P&C teams to implement sustainable solutions.
* Monitor and evaluate process performance through established SLAs and KPIs and recommend improvements to enhance efficiency, compliance, and employee experience.
* Support change management efforts by coordinating training, communications, and feedback loops across the region.
* Act as a liaison between regional stakeholders and global process owners, escalating issues and contributing to continuous improvement initiatives.
* Lead regional projects or pilots related to process optimization, system enhancements, or service delivery improvements.
* Champion process discipline and operational excellence within the region, fostering a culture of accountability and continuous improvement.
* Act as a key integrator with regional/local BPs, CoEs and GPS Hub leads to support fast execution, relevant engagement and greater organisational buy-in.
* Responsible for the creation, management and up-keep of P&C knowledge content in the region including policies, guidelines, FAQs etc. required by the business.
* Contribute to the management and review of internal / external audits of local / regional P&C processes where required, providing recommendations where appropriate changes should be implemented.
Benefits
* Competitive salary aligned with your experience
* Permanent, full-time contract
* Meal vouchers
* Private health insurance
* Life Insurance
* Hybrid working model (2 days of home office/week)
* Multicultural environment
* Training and internal development opportunities
* A vibrant and dynamic international workplace located in Barcelona
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