First Point Group is partnering with one of our clients to find a highly qualified
L3 Technical Support Engineer
with solid experience in optical transport networks, particularly on
Nokia 1830 PSS (Photonic Service Switch)
platforms. The ideal candidate will bring at least
5 years of experience
in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities: Provide Level 3 technical support for optical transport network incidents and service interruptions. Perform advanced configuration and maintenance of
Nokia 1830 PSS
platforms. Conduct alarm and fault analysis, implement corrective and preventive actions. Use
NFM-T
or similar tools for network performance monitoring and troubleshooting. Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications: Bachelor's degree in Telecommunications, Electronics, or related field. Minimum of 5 years of experience in L3 technical support. Solid hands-on experience with
Nokia 1830 PSS. Deep knowledge of
DWDM, GMPLS, and OTN
technologies. Proficient in
NFM-T
or other network management platforms. Strong analytical and problem-solving skills. Excellent communication skills in Spanish. English proficiency (Intermediate to Advanced Technical Level). Must currently reside in
Spain .
Preferred Certifications: Nokia Optical Network Certification (ONC)
or equivalent. ITIL Foundation Certification
(for incident and change management).