We're hiring a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high‐end residences. Dowbuilt service superintendents have the eye of a craftsman, the foresight and communication of a project manager, and problem‐solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. Service superintendents must be able to collaborate and work with a wide variety of people inside and outside of the business to develop projects and provide the best solution for our clients.
What You'll Do
Developing and maintaining long term relationships assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
Preparing for and planning site meetings with clients as necessary
Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
Serving as a subject‐matter expert and primary point of contact for all client inquiries and requests
Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
Assisting clients and subs in developing scopes of work
Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
Performing, managing, and being responsible for all work being done to the highest standard of workmanship
Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients' homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
Ensuring job‐site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
Preparing daily Field Reports with hours, providing a recap of the service work that was performed
Identifying and communicating potential leads and opportunities to Service Director
Establishing and cultivating professional and personal contacts in the building industry
Cleaning and maintaining company service vehicle
What You Need To Succeed
At least 7 years of residential construction experience – high‐end preferred
OSHA 10 and CPR / First Aid certifications; a focus on safety and security
Working knowledge of:
All phases of carpentry
Building codes, inspections and permit requirements
Operation and basic troubleshooting of home mechanical, electrical and plumbing systems
Fine finish care and maintenance practices
Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
Professional and succinct communication skills
The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
The drive to learn, develop skills, and share knowledge with others
The ability to collaborate and problem solve with others
Composure when stressed or facing difficult objectives
Confidentiality of client and company proprietary information
Professional demeanor and appearance
U.S. work authorization
What We OfferBenefits
Competitive pay commensurate with skills and experience
100% paid Medical, Dental, Vision, short‐term disability and $50k in basic life insurance for full‐time employees – 1st of the month DO
35% Medical and 30% Dental + Vision coverage for eligible dependents
401(k) retirement savings plan with 3% employer safe harbor contribution
8 paid holidays each year, no waiting period
Paid Time‐Off (PTO) – 2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually
Mentorship and career development opportunities
Annual discretionary bonus
The base pay range for this position is $90,000 - $115,000 per year. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity. New hires typically start below the midpoint of the range, with the opportunity for growth and advancement over time.
Who We AreDowbuilt is a construction company founded in 1980, and today our talented teams can be found from coast to coast. We excel at cutting‐edge, innovative, never‐been‐done‐before residential projects and home service—all of which require precision and impeccable attention to detail. We work with top architects, and our builds are regularly featured in publications such as Architectural Digest and Architectural Record. The Dowbuilt culture is one of care—care for our employees, clients, and the talented craftspeople we partner with—resulting in care for the incredible designs we bring to life.
How You'll Make An ImpactWe're committed to investing in our team members' ongoing professional development, and as a leader with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally. Effective career development requires two‐way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.
Dowbuilt is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr