Associate Account Manager, Small & Medium Business Vacation Rental – German Market (6‐7 month Fixed Term)
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo's Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo's marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease.
You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience.
In this role, you will:
Consistently exceed the mark on metrics (strategic objectives set by leadership)
Establish performance goals with partners, develop action plans, and secure commitment for adoption/usage
Optimize content, rate, and availability to maximize booking conversion
Manage a large volume of clients through multiple consultations daily
Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
Pitch additional relevant products to existing customers or prospects
May include (up to 20%) travel for in person consultations
Experience and qualifications:
German native speaker, or bilingual/proficient level of German, plus fluent in English
Bachelor's or Master's Degree in a related field; or equivalent professional work experience
2 to 4 years of sales, client services, or account management experience
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
Affinity for action and self‐initiative
Strong client communication skills (both verbal and written)
Superb organization and time management skills, self‐discipline
Results-focused and metrics-driven mindset
Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
A reputation for follow-up and persistence in challenging situations
Authentic relationship skills that earn the confidence of others
Accommodation requests
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