About Equito: Equito is a disruptive Spanish start-up operating in the real estate and fintech space. Our mission is to make real estate investment accessible to everyone, allowing users to invest from €100 in just 2 minutes and receive monthly rental income. You download the app, choose a property, invest from €100, and start receiving rental income every month. Equito is responsible for sourcing real estate assets, structuring investment opportunities, executing renovations, managing rentals, and distributing monthly income. We are a team of 38 people. Our app has over 270,000 downloads, and more than €33,000,000 has already been invested through the platform. As a Customer Support Specialist, you will be the first point of contact for our investors and a key part of the Customer team. Your mission will be to ensure high-quality support, manage daily customer operations, and provide valuable insights from user interactions to continuously improve the overall investor experience. Your responsibilities: Handle user inquiries via email, chat, and phone using tools like Zendesk, ensuring timely and high-quality responses. Troubleshoot user issues (e.g., account setup, transactions, rent distribution) and escalate complex cases when needed. Guide users through the platform, helping them understand the investment process and their portfolio. Maintain and update support materials such as FAQs, help center articles, and automated responses. Collect and share user feedback to support product and service improvements. Monitor key support KPIs (response time, resolution time, customer satisfaction). Identify recurring issues and collaborate with Product, Tech, and Operations teams to improve processes. Contribute to making customer support more efficient, scalable, and data-driven. What we’re looking for: 1–2 years of experience in customer support, ideally in fintech, proptech, or digital platforms. Background in Communications, Marketing, or similar (or equivalent experience). Fluent Spanish and advanced English required. Experience with customer support tools (Zendesk, Intercom, Freshdesk or similar). Comfortable working with basic data (Excel, reports, KPIs). Interest in using AI tools to improve daily workflows. Excellent written and verbal communication skills. Hands-on, proactive, and solution-oriented mindset. Curious, resourceful, and eager to learn. What do we offer? An experience in a fast-growing start-up. A competitive gross salary based on the experience of the candidate. Work with a young and dynamic team. Learning budget so you can continue developing your skills. Hybrid workplace, with the option to work from home one day per week between Tuesday and Thursday. Ticket restaurant through a flexible compensation plan that enables you to optimize taxes by allocating part of your salary to meals. Private health insurance, available after your probation period.