Site Quality Lead, Mechatronic and Sustainable Packaging
Job ID: 2950998 | Amazon Corporate Services Belgium SRL
Have you ever ordered a product from Amazon and wondered how the package arrived at your door so fast? Each year, billions of orders are processed through Amazon’s order fulfillment network, and our state‑of‑the‑art material handling systems make this possible. The Mechatronics and Sustainable Packaging organization (MSP) designs, builds, and improves mechatronic, robotic and packaging automation technology to fulfil customers orders, make the supply chain more efficient, and achieve Amazon's Climate Pledge goals.
We are seeking a talented and motivated Site Quality Lead to join the Design for Scale (DfS) Quality team with a proven track record of delivering results. This role will report to the Manager of Quality within MSP DfS.
You will be responsible for reinventing the norms of quality engineering best practices and adapting those practices to fit Amazon peculiar ways. Successful candidates will be adept at driving changes, auditing suppliers, performing root cause analysis (RCA), developing and monitoring quality processes, and establishing a quality culture following APQP principles. You will be depended on to implement systems in an ambiguous environment to enable faster responses and yield better outputs from product development through sustaining operations. If you can dream it and justify it, we will explore it.
Key job responsibilities
* Actively support and foster a culture of inclusion.
* Develop product quality engagement strategies from development through sustaining operations.
* Strategize and support suppliers and product qualification best practices.
* Create/review/approve qualification documents such as product dimensional data, PFMEAs, control plans, DFM, etc.
* Support implementation process of custom automation reducing product cost and risk.
* Scale existing supplier process and quality systems to reduce defective parts‑per‑million (DPPM) with increasing volumes.
* Conduct surveillance and for‑cause supplier audits.
* Engage in internal/external CAPAs, improvement, and design change opportunities.
* Solve/prevent technical product and process problems across a broad set of manufacturing commodities.
* Identify failure trends and drive investigation, failure analysis, and remediation.
* Support/coordinate supplier change requests.
* Define and implement supplier selection, approval, and development process and strategies.
* Participate in strategic sourcing discussions.
* Lead supplier audits based on ISO:9001 before we award business.
* Guide on best practice supplier management activities.
* Develop, implement and maintain the QMS to ensure compliance.
* Identify and lead process improvement initiatives.
International and domestic travel estimated at 25%.
Basic Qualifications
* 8+ years of relevant work experience in supplier/product quality engineering.
* BS Degree in an engineering discipline (i.e. Mechanical, Electrical, or Industrial) or equivalent experience.
* Experience with quality concepts/tools/methods such as 8D, DOE, APQP, PPAP, FMEA, Measurement Systems Analysis, Statistical Process Controls, etc.
* Effective communicator, able to work effectively with global and cross‑functional stakeholders.
* Demonstrated experience implementing quality engineering principles through development and NPI programs.
* Functional knowledge of industry standards such as ISO9001 or AS9100.
* Practical QMS implementation experience.
Preferred Qualifications
* Engineering or Business Master’s degree.
* BSME / BSIE / BSEE.
* Commodity experience related to aluminum castings, machining, DC gearmotors, encoders, sensors, wiring harnesses, plastics, cameras, sheet metal, PCBA, electronic components.
* ASQ Certification.
* PMP Certification.
* Statistical techniques specific to SPC and part measurement/qualification.
* Strong understanding of quality concepts and tools, such as SPC, corrective action investigation (8D, TBP, A3, Lean Manufacturing, 5S, Six Sigma, FMEA, control plan).
* Working knowledge of basic CAD to interrogate models.
* Working knowledge of GD&T based on ASME Y14.5.
* PLM experience (Agile, Teamcenter, SAP).
* Experience with statistical evaluation software such as Minitab or MATLAB.
* Certified auditor.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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