**The Role**:
As part of our ongoing growth, we are looking for a dynamic and passionate Account Manager to strengthen our sales team. You will be responsible for managing and developing customer accounts, with the aim of maximizing customer satisfaction and loyalty, and driving additional sales opportunities for our LucaNet software.
**What you'll do**:
- Management of existing customer portfolio: Be responsible for the relationship with our customer portfolio, establishing strong links and developing lasting partnerships
- Maximize customer satisfaction, loyalty and retention: Follow up regularly with customers to ensure their ongoing satisfaction and anticipate any additional concerns or needs.
- Business development and upselling : Promote and migrate existing customers to the new pricing model. Identify additional sales opportunities with existing customers and propose additional solutions or upgrades that meet their needs and increase their value.
- Analysis and report : Monitor key performance indicators, such as retention rates, customer satisfaction (Net Promoter Score) and sales achieved, and generate regular reports for management.
**What you bring to the table**:
- You have a 5-year degree (an academic background in corporate finance and an aptitude for IT)
- Ideally, you have already acquired initial professional experience in information systems consulting or in a corporate finance function.
- Excellent communication and negotiation skills.
- Strong customer relationship management and problem-solving skills.
- Good understanding of SaaS software and the software industry.
- Autonomous, proactive, results-oriented, able to set objectives and achieve them.
- Team player, able to collaborate with different internal departments
- You are fluent in Spanish and able to work effectively in English.
**Perks at work**:
- LucaFlex - We enable you to determine your working hours and location according to your needs
- Mobile work - Just getting out can increase creativity and productivity. And sometimes it's just time for a break. That's why we offer you the opportunity to work remotely, sometimes throughout Europe, or to take a sabbatical.
- Team Spirit - We work as a team and like to celebrate as a team, so we like to come together to learn, work on projects and celebrate.
- Learning & Development - Always Growing is one of our values and part of our basic understanding, so we give you the time, space and budget to learn and develop.
- Charity Time - With our charity time you can use the hours of a working day for social projects, whether alone or in a team you decide.
- Health & Wellbeing - With our "Health" offers you stay fit and productive and get the support you need.
- LucaNet.Engage - With our employee development process, we specifically support your personal and professional development.
**Powered by uniqueness**:
Everyone is different here and we like that. At LucaNet, we thrive on the uniqueness of our employees and are committed to creating an integrative working environment in which everyone can develop and feel respected. The more voices that are represented in our company, the more we will all thrive, contribute and be forward-thinking.
People don't fit into boxes, we know that. If you think you're a great fit for this role, even if you don't cover all the points, we really want to get to know you and why you're a good fit for the job. Please avoid giving your photo, age and marital status in your CV.
**About us**:
Every day, we prove that managing financial data doesn’t have to be rocket science with our Corporate Performance Management software solutions. LucaNet has been growing today to simplify tomorrow since 1999. A single tool that presents financial data in a transparent, easy-to-understand way. Berlin is our home, but you’ll find us wherever reliable financial data is needed with. With offices in over 14 countries across APAC, EMEA and the Americas, more than 3,500 companies in over 50 countries trust LucaNet, including brands like Toshiba, Delivery Hero, PwC, FTI Touristik, Leica, Roland Berger and Vaude.
**Find out more about LucaNet as an employer **here