Job Description
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported and inspired by a collaborative community of colleagues around the world, and able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive world.
We are seeking a Service Engineer L2 to join our 12X5 service operations team. This role is designed for experienced professionals with strong troubleshooting and automation capabilities in complex online and distributed environments. As an L2 Service Engineer, you will take ownership of advanced incident resolution, contribute to root cause analysis, and proactively drive automation and service improvements to ensure service stability, performance, and continuous improvement. The position requires shift work and on‑call duties as part of a continuous operations model.
Responsibilities
Monitor, troubleshoot, and resolve complex incidents in distributed and online service environments.
Perform advanced diagnosis and debugging of faults, ensuring rapid mitigation and recovery.
Own escalated incidents from L1 and drive resolution end‑to‑end.
Conduct root cause analysis (RCA) and contribute to post‑incident reviews.
Identify recurring issues and design automation solutions to improve efficiency and reduce manual effort.
Develop scripts and tools to automate operational tasks and incident resolution.
Collaborate with feature and engineering teams to identify and execute recovery actions.
Required Skills & Experience
Strong college hire or 1–2 years of experience in service operations.
2–4 years of experience diagnosing and debugging faults in complex online services.
Demonstrated experience diagnosing and debugging faults in distributed systems.
Working knowledge of enterprise network gear including routers, switches, and load balancers.
Working knowledge of enterprise routing protocols and IP subnetting.
Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark.
Experience with scripting using PowerShell, SQL, and Python.
Competencies
Assist deployment, configuration, and optimization of security platforms; handle configuration and troubleshooting of client security infrastructure devices, including SIEM systems and other XDR components; optimize detection accuracy by tuning system rules and correlation searches.
Perform trend analysis to fine‑tune alerts, policies, and configurations, minimizing false positives; develop and implement automation processes to enhance efficiencies and best practices; collaborate with other teams to ensure seamless integration of security solutions.
Benefits
Wellbeing HUB – a full program designed to support your physical and mental wellbeing, including initiatives such as Wellhub.
Flexible Compensation Plan – choose benefits that best fit your needs: medical insurance, transportation, training, meal card or meal allowance, childcare vouchers, and more.
Continuous Learning – access to MyLearning, Capgemini University, Digital Campuses, and our Professional Communities. You’ll also have learning platforms like Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language training (English, French, German, etc.).
Volunteer & Social Impact Programs – get involved through our Sustainability, Inclusion, and Equality Groups.
Buddy Program – receive personalized support to help you settle in during your first months.
Life & Accident Insurance – additional protection and peace of mind.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. xpzdshu It is a responsible and diverse group of 340,000 team members in more than 50 countries.
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