Executive / VIP Business Travel Consultant
We are seeking an outstanding executive / VIP business travel consultant to deliver an elite seven‐star service experience to senior leaders, executives, and high‐value corporate clients. This role is designed for someone who understands that executive travel is not transactional—it is highly personalized, time‐critical, and relationship‐driven.
The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. The candidate will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
Strong GDS experience is required; full cross‐platform training will be provided for candidates who have experience in Amadeus, Sabre, or another GDS.
What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last‐minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction
What You'll Do
End‐to‐end management of executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
Handling urgent and high‐impact travel disruptions with speed, empathy, and precision
Managing multiple channels (phone, chat, email) in a fast‐paced executive care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
Building long‐term relationships with executive travellers through consistent, high‐quality service
Collaborating closely with peers to maintain a high‐performance, elite service culture
What We're Looking For
Essential
Proven experience delivering high‐touch, premium customer service (executive travel, hospitality, aviation, luxury brands, or similar)
GDS experience (Amadeus, Sabre, Galileo, or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions‐focused in high‐pressure situations
Strong organisational skills and attention to detail
Desirable
Experience supporting senior stakeholders, C‐suite, or high‐net‐worth individuals
Exposure to out‐of‐hours, follow‐the‐sun, or on‐call travel support models
Personal Attributes
Service‐oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance‐driven without compromising service quality
What We Offer
Competitive compensation and equity ownership in Perk
Generous allocation of vacation days plus public holidays
Private healthcare or a gym allowance to support physical health
Life insurance for financial protection of loved ones
Unforgettable Perk events, including a spectacular annual summer party
Wellness partnership with Spring Health providing access to therapy and coaching sessions for you and your loved ones
Flexible compensation plan
17 weeks' paid parental leave during your child's first year
16 paid hours per year to volunteer for charitable causes
Up to 20 Work from Anywhere days per year
Language lessons in real‐life English, Spanish, and Catalan
Four‐week, fully paid sabbatical once you reach 5 years
Relocation support for moving to one of our hubs
How We Work
We take an IRL‐first approach to work. Our team works together in‐person three days a week, so this role requires you to be based within commuting distance of one of our hubs. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office.
Equal Opportunity Statement
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.
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